Aroma360Reviews of aroma360.com

I am a VIP member of Aroma 360 and have had on going complications with my HVAC Diffuser. My representative Robin, has been absolutely negligent in assisting me with this issue. Robin directed me to the concierge desk, which was no help at all. I tried repeatedly to make a tech-support appointment and was unable to submit that as there is something wrong with the site. I called two different phone numbers given to me by Robin, both of which were dead ends. I reported my frustration and entire experience back to Robin pleading for help and was once again given the tech-support number by her. She literally just resent the phone numer without any other dialogue. I continued texting her for more information and she completely ignored me. This is unacceptable and literally the worst Customer Service I have ever experienced. I am not normally a person who leaves critical reviews but this experience was awful. I asked Robin to have my diffuser replaced as it is under warranty and once again, Robyn refused to respond. Anyone new to this site and considering buying a diffuser and oils, please think twice before signing any contract or getting involved. All they wanna do is sell you oil and more oil, but are not there to help when anything goes wrong. Lisa Miller

I am sharing my experience with Aroma360 because prospective customers deserve to know what happens when something goes wrong with an order. I purchased Pumpkin Spice fragrance along with a $15 Mystery Item (Order #A2166906). Unfortunately, what should have been a straightforward purchase became an unnecessarily frustrating customer-service experience. First, the fragrance arrived in questionable condition. The shipping package smelled strongly of Pumpkin Spice when opened, and the bottle appeared to have been opened or leaked. I contacted support, explained the circumstances, and submitted the requested photographs. Their response? They couldn't verify leakage from the pictures and explained that their regular fragrance bottles have a 50 mL capacity but intentionally contain only 30 mL of oil. I understand the distinction between bottle capacity and advertised fill volume. However, that explanation did not adequately address my concern about the condition of the shipment. Second, the $15 Mystery Item never arrived. Aroma360 explained that this wasn't a physical mystery gift but an electronic voucher sent separately by email. I searched my inbox and spam folders without finding it. I was also surprised to learn that the voucher comes with restrictions, including a $75 minimum purchase and exclusions on fragrance oils and certain other products. Third, customer support tried to sell me another program. While my original issues remained unresolved, the representative promoted Aroma360's All-Inclusive Program and offered to connect me with a scent consultant. I found that particularly disappointing. I was asking for assistance with an existing purchase, not looking to make another financial commitment. Finally, my follow-up went unanswered. I sent a courteous, detailed message explaining my concerns and suggesting a reasonable solution: resend the missing voucher and consider providing a holiday fragrance as a courtesy for the questionable condition of the Pumpkin Spice bottle. I explicitly stated that I wasn't seeking a refund and was open to an alternative solution. More than a week later, I had received no response. To be fair, Aroma360's Pumpkin Spice fragrance is excellent. I genuinely enjoyed the scent and would have considered purchasing additional fragrances for the Christmas season. Unfortunately, the quality of a fragrance is only one part of the customer experience. Responsiveness, accountability, and resolving legitimate concerns matter just as much. My advice to prospective customers is to explore competing fragrance companies before committing to Aroma360, particularly before considering a subscription. Based on my experience, I cannot recommend the company. One star — not because the fragrance is poor, but because the customer support experience has been so disappointing.

I would give them a -10 if I could! After placing the order I received 5 calls within 3 hours from their agents trying to upsell. I emailed the next morning to cancel my order, with no response. I received a shipping notice within an hour of sending the cancellation email, and received the package via Amazon shipping three days later. Fortunately, I took a screenshot of their return policy, stating that orders could be cancelled and returns were accepted within 15 days of receipt, for a full refund. I continued to try to call their customer service line and email, both places informed me to fill out a customer support form. I filled out and returned several forms, with no response. I filed a dispute with my credit card company, and have documented what has occurred along the way, Today I thought to look back and call one of the numbers of the sales people who had contacted me on the first day of the order, and he promised to send a return shipping label. He said that they are working out some process difficulties. I also noticed that their return policy has changed since last week, with restocking and service fees deducted. Thank goodness I documented the process on their website last week! I am awaiting the return shipping label now. This is a high pressure, impossible to contact company that you should avoid at all cost!

Nothing ever arrives and nobody responds

Do not buy!!!! Signed up for a fragrance subscription as part of a promotion they were doing and every month since I've signed up, they've shipped me the wrong fragrance, and then I've had to contact customer service to get a return label to ship it back to them, and I still don't receive the correct product in my next shipment! Now, they won't let me cancel the subscription unless I pay the cancellation fee. Terrible customer service and bad operational processes. Will not be purchasing anything from them again!

I subscribed because i liked a particular scent. The contract says i have 30 days to cancel. It turns out the scent is out of stock and no one can say when it will be back in stock. I cancelled several times through their concierge and their website. They ignore the cancellation and continue charging my $140 monthly subscription for scents i dont like and cant use. 30% of their inventory is out of stock leaving subscribers with the leftover crumbs.

If I could leave a -5 star review, I would they are those fraudulent company out there if anybody is even thinking about purchasing anything from them Do Not it will keep on charging your credit card even after they send you cancellation notices. They are absolutely the worst company I’ve ever had to deal with in my life.

One star - an appalling lack of compassion and customer service My experience with Aroma360 and its VIP program has been extremely disappointing. After losing my job and falling into serious financial hardship, I contacted the company and explained that I could no longer afford the recurring payments. I told them I was struggling to pay essential bills and had to move back in with my mother. I asked them to cancel my agreement, stop future shipments, and provide a reasonable hardship solution. On September 15, 2026, Aroma360 told me that my cancellation request had been submitted for review and that I should receive a response within 24-72 hours. After waiting and following up, the company denied my request because it was outside its 30 day cancellation period. They informed me that my account and shipments would continue. What bothered me most was the complete lack of compassion or meaningful assistance. I was not casually changing my mind about a product. I had lost my job and clearly explained that I could no longer meet the financial obligation. Despite that, I was given no reasonable hardship accommodation, affordable termination option, or workable solution. I even offered to return the diffuser. A responsible company should recognize that serious financial emergencies happen and make a sincere effort to help. Aroma360’s response made me feel like continuing to collect payments mattered more than addressing a customer’s documented hardship. The cancellation process has been stressful, frustrating, and unnecessarily difficult. I have submitted complaints to the appropriate consumer agencies and kept copies of my correspondence. I am requesting cancellation of the agreement, an end to all future shipments and charges, waiver of the remaining balance and termination fees, and written confirmation that the account is closed. Based on how my situation was handled, I cannot recommend Aroma360’s VIP program. Anyone considering it should carefully read every contract term, understand the full financial commitment, and ask exactly what happens if their circumstances change. I will update this review if Aroma360 provides a fair resolution.