Aroma360Reviews of aroma360.com

Unbelievably terrible service. They, very intentionally, keep you from reaching a human being. Th

HORRIBLE EXPERIENCE! I agreed to a 45 day trial period to a scent machine. I was told by the sales person that I could try different scents and if I did not like the machine I could return it no problem. I got the trial machine and could never get in touch with the sales person so I asked for a manager to handle problems I had with the machine. Manager took over and assured me I would have better service. He offered me discounts on oils and other coupons to keep the program. BEFORE THE TEIAL ENDED I WAS CHARGED AND THEN LATE FEES ON TOP OF THAT! I sent formal notice 3 days before the trial end date and now they are telling me I cannot cancel. I am warning anyone thinking about this to real ALL reviews and BEWARE! I WOULD NEVER DO BUSINESS WITH THIS COMPANY OR ANY AFFILIATED COMPANIES. I WANT A FULL CANCELLATION!

This company is so available in the beginning to get you signed up, but once you’re signed up it is like pulling teeth to get in touch with anyone. If there’s any issues with the machine, it’s so hard to get in touch with anyone. You may make a tech appointment and no one calls you at your appointment time. Stay away!!!

This machine is very bad. They are extremely expensive, and the warranty is only 90 days for smaller ones and 12 months for larger ones like the DaVinci. They stop working properly as soon as they reach one year, and the company doesn’t repair or replace them, so you lose your investment.

They start out excellent trying to get your business- then after you sign up if you have any issue forget it. I have tried 5 tech appt trying to fix my machine over at least 4 months and no resolution even though it’s under warranty. I would NEVER recommend getting the home hvac unit because it’s a pain to get to when there is an issue. You can’t see the numbers that you are trying to reset and it’s too maintenance heavy and costly and never works. It now will go in the trash and im locked into another year contract with no machine.

I entered into a 36-month subscription agreement with Aroma360 for diffuser equipment and recurring scent oil shipments, which was marketed as a premium, “VIP-level” service. Unfortunately, my experience has been the opposite and has involved ongoing issues over several months. Shortly after installation, I began experiencing repeated equipment failures across multiple diffuser units. Some units did not function at all, while others were unreliable and difficult to operate. After multiple attempts to resolve the issue, I returned two devices in October 2025 following the company’s instructions. However, after returning the equipment, I did not receive timely confirmation of receipt, replacement devices, or meaningful follow-up for an extended period. Despite not having functioning equipment or usable service, billing continued under the contract. This resulted in paying for a service I could not use. In December 2025, after several escalation attempts, the company acknowledged the situation and committed in writing to provide replacement devices, replacement oil shipments, and a refund of $536. These commitments were not properly fulfilled in a timely or consistent manner. Communication was inconsistent, and I often had to follow up multiple times to receive any updates. Additionally, at least one oil shipment arrived severely damaged, with leakage that rendered the product unusable. Between February and March 2026, I made multiple written requests to cancel the contract due to ongoing non-performance. These requests were not honored. Despite explicitly requesting that shipments stop, additional products were still sent. Throughout this process, customer service was difficult to access, with extended hold times and limited resolution. Any progress that occurred seemed reactive rather than proactive. After several months of attempting to resolve this directly and in good faith, I ultimately had to escalate the matter through formal complaints. Based on my experience, I would strongly encourage others to carefully review the terms and consider the potential challenges with service, support, and contract flexibility before entering into a long-term agreement.

THIS IS BY FAR THE WORSE COMPANY I HAVE EVER SHOPPED WITH OR SIGNED UP FOR A SUBSCRIPTION FOR BUT AI GUESS GOD WORKS IN MYSTERIOUS WAYS BECAUSE I ORDERD 3 machine from them got the insurance that comes with it but let’s just say never receive the machine or the scent oils after waiting almost 2 weeks didn’t even get a email saying it had shipped out with a tracking number or anything so the concierge person Kimberly emails and asks do I need help setting the new device up so I tell her like the device has not gotten here she says well if it doesn’t arrive later today call customer service they should be able to help with everything yea boy was she wrong I was prompted to go get a police report and then we will help in so many words asked for a supervisor was told one of was not available and they can take my info for a call back then was put on hold for 5 min half English speaking person comes bk to the line and says he has spoke with a supervisor over chat and they said etc etc I said well i thought you stated the supervisor wasn’t available after he did that hold rely message thing about 3 times so I said if they can continue to pass messages they can accept a supervisor call he then hangs up the phone on me and I receive a email I replied back to the email it’s funny how you all was so eager to help with getting me the device and subscription ready to submit to my every command but now it reverts to you all hanging up in my face after my money has been given.. so I proceeded to go get that police report submitted it and I cut all ties with this company after me calling in to verify they received the police report another sales person tells me he has to try to basically save me as customer Before he can cancel I said it’s no saving me I literally stayed on hold a hour and 30 in the mist of being hung up on this particular day as well and I tell him you will not be able to save me no matter what you say sir you alls customer service is trash and I refuse to deal with it every month big no thanks and I said if you can’t cancel I demand a supervisor who will cancel.. so he gets the supervisor the supervisor gets on the line starts out so kind and calm basically saying he knows I’m upset and he can give me a call 2ma once I’m calm and I’ve thought about it a little more I said no I’m not dealing with this another day go ahead with your offers to try and save me so after he rebuttals me like 4 times with percentages off he then says well ok I’ll have to send this police report to the shipping team to verify if it’s legit and then the cancellation request will be submitted I said wish wait why is it taking 14 days to cancel now you just confirmed that you all received said police report so and initially when calling in nobody said I would have to wait more days after uploading the report he says well that’s the process rude as heck now his true colors start to show because I declined all his offers I said see this is why I declined because you alls customer service is terrible and you all play fake role to get peoples money and don’t really care about you alls job fr I said where is the cancellation documents located or the process of the terms of agreement that shows the cancellation process he repeats you will get a email once it has been cancelled and money refunded and if you dnt have any other questions besides the one you have asked I’ll be releasing the call so I get upset then and yell I’m still going to ask the same question because you never answered I said I need those documents because I’ll be reaching out to my bank to dispute along with the police report you asked for in email and stated once I upload the money would be refunded and subscription cancelled! He says if no other questions thank you for calling aroma 360 and hangs up…PLEASE PLEASE GO WIT A DIFFERENT COMPANY SCENTIMENT PERHAPS ANYBODY BUT THESE PEOPLE LUCKILY I GOT REFUNDED 2 days after this because he emailed after he hung up in my face and I sent a piece of my mind in that email back but STILL WAITING the email saying subscription is cancelled I think I’ll be requesting a new card so no other charges happen on my card BUT BEAWARE YOU ALL THEY ARE TOTAL SCAMS!!!

The order was placed on March 22, 2026, using the email address. I chose to order this product because I already possess a similar item. Unfortunately, upon receiving the diffuser, I found it was missing the refill bottle and cotton core. After contacting your customer service team, I was informed that an upgrade had been implemented, which requires a monthly subscription to purchase the plastic components and scents. I expressed my dissatisfaction with the misleading information on your website, which did not clearly indicate that an upgrade had occurred or that failure to subscribe would result in an inability to obtain scents. When I requested a complimentary oil as compensation for the inconvenience and miscommunication, my request was declined. Furthermore, when I sought a refund for my purchase, I was informed that I would receive only half of the total price. Specifically, I would be responsible for the return shipping label cost and a 20% restocking fee, and I was advised that the shipping charge would not be refunded. My total expenditure was $54.02, so I will receive a refund of $25.31. I find this response unsatisfactory, and it reflects poor business practices and inadequate customer service. In light of this experience, I have decided not to make any future purchases from your company.