As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Rich M.
We have been VIP customer for years and now that we have had to use Customer Service we are going to cancel our membership completely. We have been waiting over 3 weeks for someone to respond. Everytime we call its 45 minute way and they say agent will send tracking and update. We own a event space and its been down for almost a month now and just keep getting told the same thing.
Vernica N.
I had an extremely disappointing and frustrating experience with Aroma360 regarding their return and cancellation process. I purchased equipment and oils that were never opened or used. Just two days later, I brought everything back to the store, only to be told they would not accept the return in person and that I would need to contact customer service to cancel. Reaching an actual representative was incredibly difficult and the entire process quickly became exhausting and stressful. Even after returning the unused equipment, I was later informed that I could not cancel my subscription and that they intended to continue charging my credit card. As a customer, being told you are locked into ongoing charges after attempting to return unused products is completely unacceptable. Customer service was extremely difficult to deal with throughout this process. Multiple cancellation attempts were either ignored, delayed, or met with resistance. The process felt intentionally complicated, and important details regarding subscription obligations and financing terms did not appear to be clearly explained upfront during the sale. After researching further, I found many other customers describing nearly identical experiences involving difficulty cancelling subscriptions, problems with returns, aggressive sales tactics, confusing financing agreements, and poor customer support. That pattern is deeply concerning. A reputable company should make returns and cancellations straightforward, especially when products are unopened and returned almost immediately. Instead, this experience felt misleading, stressful, and unnecessarily combative. I strongly encourage anyone considering Aroma360 to NOT proceed with this company, they are a SCAM. If this is something you are considering, thoroughly review every contract, financing document, cancellation policy, and recurring payment authorization before making a purchase.
Bo
Hold dig væk, du bliver fanget i deres abonnement system og de trækker penge fra dig hver måned, også selv om du skriver til dem. Jeg har måtte skifte kort for at få det stoppet
Elizabeth
I was so excited to received what I thought was an upscale product. My diffuser worked for about a month and stopped working. I have a very small space and didn't find any lingering scent of any kind. Once in awhile if you are literally standing next to it when it is dispersing you can catch a scent. I ordered oils separately for free shipping. But when they refill my subscription they hit you for $10.00 shipping per package. Who would want a subscription that charges $10.00 shipping when you can order without a subscription and get free shipping? I have been waiting a week for the company to respond and haven't heard from them.
Alicia
When you make a purchase, before checking out they offer you a $50 valued item for $15. It's a mystery which item you will receive from there collection/website. Then they send you a $50 coupon towards $75. The coupon code is not even valid. After contacting Customer service, I received no item or a refund. They go back and forth for days ignoring you when you ask for a refund.
Asbel P.
I rarely leave reviews, but this has been one of the worst experiences I’ve ever had with a company. Customer service is completely unacceptable — no callbacks, no follow-ups, and no accountability. Every time you reach out, you get a different answer, and no one seems to have a clue what they’re doing. It’s chaos. I’ve been missing my VIP oil shipments repeatedly, month after month. I’ve called, complained, and followed up multiple times — and NOTHING gets fixed. It’s like talking to a wall. No resolution, no urgency, no care for the customer. The biggest regret? Falling into their 36-month contract. DO NOT sign it. Once you’re locked in, you’re stuck dealing with ongoing issues and zero support. This company overpromises and underdelivers in every way. Learn from my mistake and stay far away.
Jo Anne G.
I own 4-5 towers a divinvhi a couple car diffuser & I can’t get help with any of them. My divinshi which was close to 1000$ hasn’t worked for years my 360 towers make noise but give no scent my husbands car diffuser never worked from day 1. Please restore my faith in your company & call me 407-*******Jo BTw I was on the auto ship for the sense so now I have a lot of bottles of sense that fit nothing! No customer service! They are a rip off!
Cindy
purchased Aroma 360 speaker diffuser less than 3 months old never even used a full bottle of oil that is 50 bucks or more a bottle ..the diffuser just quit working customer service was no help on hold for hours and was told sorry thats it ,,,,, Do NOT PURCHASE AROMA 360 TOTAL WASTE OF MONEY
