Aroma360Reviews of aroma360.com

Before ordering, I read countless one-star reviews and honestly thought people were exaggerating. I assumed a company that markets itself as a luxury brand couldn’t possibly provide customer service that bad. I was wrong. This has been one of the worst customer experiences I have ever had. I ordered a diffuser through Aroma360’s subscription program and received only the fragrance oil. After waiting the full shipping window with absolutely no communication, I had to contact customer support multiple times just to find out that the diffuser—the main product I actually purchased—was out of stock. Not once did Aroma360 proactively notify me. Not when they realized they couldn’t fulfill the order. Not after the shipping deadline passed. Not after I had already contacted them by email and phone to update my shipping address. Instead, I had to chase them for answers, only to discover a week later that the product was never available in the first place. Meanwhile, I was already receiving emails about my next subscription shipment despite not even receiving the original diffuser. When I asked to cancel everything, customer service repeatedly responded that they “didn’t have access” to subscriptions or couldn’t make billing exceptions. Somehow the company can charge customers for subscriptions, but apparently no one in customer support has the authority to fix them. To make matters worse, they expected me to package up and return the fragrance oil—even though I had already opened it because I was reasonably expecting the diffuser to arrive. They also expected me to navigate cancellation procedures that could result in an $80 cancellation fee, despite the fact that they were the ones unable to fulfill the order. At every step, the burden was placed on me to solve problems created by Aroma360. This is not how a luxury company operates. Luxury brands communicate with customers when there are inventory issues. They proactively resolve problems. They empower their customer service teams to make things right. Aroma360 did none of those things. The most frustrating part is that every negative review I read beforehand described the same themes: poor communication, subscription problems, and customer service that cannot actually resolve issues. I convinced myself those reviews couldn’t represent the typical experience. Unfortunately, they did. I cannot comment on the diffuser because Aroma360 never shipped it. I can comment on the buying experience, the communication, and the customer service, and based on those alone I cannot recommend ordering from this company. There are too many excellent home fragrance brands that treat their customers with respect to justify taking the risk.

Horrible company even worse product. There customer service is non existent I’ve been through 3 diffusers in 2 months. I’ve spent 4 days trying to contact “VIP concierge” was on on hold for an hour went through 5 DIFFERENT NUMBERS AND CANT TALK TO ANYONE. Seriously beware of this company I’m filling a lawsuit. This company is terrible, even worse than their product. Their customer service is non-existent. I’ve already gone through three diffusers in two months. I spent four whole days trying to contact their “VIP concierge,” who was on hold for an hour. I tried five different numbers, but I couldn’t get through to anyone. Seriously, be warned about this company. I’m filing a lawsuit against them.

I've been dealing with an issue with this company on my monthly subscription. I've spoke with a concierage specialist over the issue. She(Irish) told me to send her the oil I wanted through email and she would ensure my subscription was updated. Well that didn't happen and I received the oil I did not like. A $119 dollars later mind you. So, I emailed them about the issue the day I received the oil. May 28th 2026.... And they are just now getting back to me. But, they blocked my email address on Gmail so I can no longer send them emails. They only want our communication through text now. I can't make this shit up! Word to the wise do not! I repeat do not purchase an oil subscription from this company. Their concierge services have no integrity. It's sad, and I've been a customer for over two years. In the beginning it was great no issues at all. Then everything went to shit! Shipping times on oil subscription are terrible now. I use to get my oil in the beginning in couple days. Any response back from their end takes weeks. Multiple...... Fair warning!! Steer clear of this company!!! If i could leave a negative review. I would!

If I could leave zero stars I would !!do not do not do not do not do not do not order from this company it is very predatory and their way of tricking you into this six month contract is very confusing. Their products made me sick and I contacted them about returning everything and they would not let me because it was opened but how was I supposed to know it was gonna make me sick if I didn’t open it. I received an email from them telling me how to cancel my subscription so that I would not be charged anymore in the second I canceled they charged me 79.99! Do not whatever you do even consider this company!

I purchased two MiniPro units, and within the first year both have failed. One of the units actually had to be replaced under warranty because it stopped working properly. Now, less than a year after my original purchase, both units are no longer functioning. When I contacted tech support, I was told they could not replace either unit because they are outside of the 90-day warranty period. What is especially frustrating is that the company requires a minimum 90-day subscription, yet the warranty only covers the product for that same 90-day period. Looking back, I should have realized there was a quality issue when my first unit failed and needed replacement so quickly. Unfortunately, now I'm left with two non-working devices and no meaningful support. Based on my experience, I CANNOT recommend this product. The concept is great, but the hardware quality and warranty support have been extremely disappointing.

Horrible customer service, never can get anybody on the phone even so I'm V.I.P CUSTOMER MY ITEMS WAS SHIPPED OUT TO WRONG ADRESS AND WRONG SIZE DIFFUSER smh multiple email was sent out to customer service NO ANSWER hours on hold to try talk to someone physically on the phone

Sent wrong oil and horrible customer service

I purchased 2 360sl diffusers. Chose 2 oils. One grew on me but the other I can’t tolerate. They sold me a surprise gift worth $50 at checkout. Turns out it was a coupon for $50 off some amount but you can’t use it on the oils so it’s useless to me. I’ve been directly sent 20% off coupons that do not have disclaimers but will not work on the oils. Then I get texts from their AI bot offering 15% off instead if I check out now. Even though I specifically had 20% off coupons. It’s the principle of the matter for me. They are not responsive at all - no human at least - except at the beginning when they are trying to sell you a subscription. I feel their practices are very deceptive.