Aroma360Reviews of aroma360.com

This borders on a scam. I was promised monthly shipments, I was charge 150 on first of July and I still have not received my oils for the month, despite their “VIP concierge” reassuring me that my oils have left the warehouse, the tracker indicates that the shipment has not left, this is really starting to sound and look like a scam

DON’T EVER BUY FROM THEM. I am extremely disappointed with my experience with Aroma360. I cancelled my subscription, yet they continued taking money from my account without my permission. A cancellation should mean exactly that — the payments stop. Instead, I was left dealing with unexpected charges and the frustration of trying to get a company to stop taking my money. The worst part is the complete lack of customer service. Trying to get help feels impossible. There is no proper support, no quick response, and no sense that they actually care about resolving the problem. When a company continues charging customers after cancellation, the least they should provide is a clear and accessible way to fix the issue. Unfortunately, that has not been my experience. I feel that customers should be warned before signing up. A subscription service depends on trust, and that trust is broken when payments continue after a customer has tried to cancel. People work hard for their money, and companies should not make it difficult for customers to stop unwanted charges. My advice to anyone considering Aroma360: read the reviews carefully before you buy. Make sure you understand exactly what you are signing up for, and be prepared for the possibility that cancelling may not be as straightforward as you expect. I regret signing up and would not recommend this company to anyone. A business should value its customers and provide reliable support — not leave them feeling ignored and forced to fight to stop payments they no longer agreed to.

I have 2 diffusers and both do not work !

The diffuser stopped working after only about three months of normal use, which I don't believe is a reasonable lifespan for the product. Instead of offering a repair, replacement, or any goodwill solution, I was simply told to buy a new one because it was out of warranty. The troubleshooting steps were very generic and did not address the fact that the product failed so quickly. The promotional sales offer at the end also felt inappropriate given that my issue had not been resolved. I expected better customer support for a product that failed after such a short time.

I rarely leave negative reviews, but after being an Aroma360 customer since 2020, I feel people should know what to expect. The products themselves are great. Unfortunately, the customer service is the complete opposite. In less than a week, I sent three emails to support and submitted the same three issues through their online portal, for a total of six separate support requests. I received no response to any of them. My issues included receiving a damaged product, an order that was shipped after I requested it be canceled the same day, and ongoing technical problems with their website, app, and rewards program. The rewards system has been especially frustrating. I’ve redeemed points for dollar-off rewards, only to receive errors when trying to use them. Their rewards page has repeatedly returned 404 errors, and the restrictions on rewards aren’t clearly disclosed where customers redeem them. I actually had to use AI to track down the hidden limitations because the information wasn’t presented where it should have been. I also oversee large multifamily apartment communities and have used Aroma360 in commercial settings. My teams have experienced many of the same support issues, and some have stopped using Aroma360 altogether because getting help is nearly impossible. If Aroma360 invested as much effort into supporting its customers as it does into marketing its products, this would be a five-star company. Instead, it’s been one of the most frustrating customer service experiences I’ve ever had.

I would strongly caution anyone considering an Aroma360 subscription. Over the past couple of years, my experience has been consistently disappointing. * I purchased four MiniPro diffusers, and every one of them stopped working after only a few months. Aroma360 replaced two of them, but the replacements also failed. * The car diffuser never worked at all from the day I received it. * Approximately 50% of the replacement fragrance bottles for the MiniPro leaked during shipping, and many arrived only half full—or even less. * I have a confirmation email showing that I canceled my subscription in January 2025, yet Aroma360 continued charging me through June 2026. * After I instructed my bank to block all charges from Aroma360, the company began processing the charges through UAS instead, allowing the charges to continue despite my efforts to stop them. * Customer service is extremely frustrating. Emails are rarely answered, and when they are, the responses are usually generic boilerplate that doesn’t address the actual issue. * Customer service repeatedly tells you to cancel through your online portal, but there is no cancellation option available in the portal, making it virtually impossible to cancel as instructed. * I also purchased one of their whole-home diffusers, and it never came close to covering the square footage Aroma360 claimed it would. Overall, the products have been unreliable, the customer service has been poor, the subscription has been extraordinarily difficult to cancel, and I continued to be billed long after receiving written confirmation that my subscription had been canceled. In my opinion, this has been the worst subscription service I have ever dealt with, and I cannot recommend Aroma360 based on my experience.

Absolute scam and deceptive commercial practices! They lure you in with a 'Free Diffuser' promo claiming a 3-month commitment. After fully paying for May, June, and July, I went to cancel. Their system forced an illegal $57.95 early termination fee anyway. When I contacted support, the agents lied to me, contradicted their own platform, and tried to force me to reactivate my subscription just to get a refund. Completely predatory customer service. I have already disputed the charge with my bank and filed a formal complaint with the FDACS. Avoid at all costs!

Terrible customer service. They keep sending products and charging me, and I do not have an active subscription. This is a SCAM!