Aroma360Reviews of aroma360.com

TERRIBLE CUSTOMER SERVICE I am very frustrated with this company. The shipping fees were not made clear to me in the order (the cost was 3 times the price of the oils! (€150) ) and I went to cancel it within minutes of making the order and my request was completely ignored. I have tried to cancel my order online in my account but the system gives an error. The company is completely unresponsive. I was looking for a nice smelling product but I got a bad smelling company.

I have been trying to get a refund and cancel my order that has not processed for over 3 weeks now and no one will respond to me! They have taken over $800 and have not fulfilled any order! All we want is to cancel it and get our money back!!!

The worst company I have ever done business with. The custom service is horrible and they do not respond to any emails you send. I only got resolution to my problem after I made a BBB complaint and threatened to complain to the Florida Attorney Generals department of consumer complaints.

RUN!!!! FAR FAR AWAY!!! I typically research everything, yet for some reason, I did not before purchasing from this company. BIG mistake. The reviews regarding customer service are not exaggerated. When I have been 'lucky' enough to get an associate, they have offered everything but customer service. I can't speak regarding the product as its been over a month and I've yet to receive my order.

I would give them ZERO STARS if could! I’m so embarrassed and angry I referred them clients. I signed a contract and we were duped. Once I signed, the communication and customer service disappeared. I sent countless emails and was passed through 3 different reps In 3 months. I have had missing orders, multiple beyond late orders, passive aggressive/ no answers to multiple questions I’ve been asking. Suddenly, the customer service number has been taken away and nowhere to be found so you cannot even speak to a real life representative. I referred a friend and she has the same complaints and now I’m sad and embarrassed that she’s going through this. I would avoid this company and any contract at all cost. I don’t know what the hell they’re doing over there, but they certainly are not doing their job!!! Good luck finding a manager because he was just keep getting past to a different rep with no resolution. RUN!

I have notified every U.S. legal authority available about the fraudulent nature of this company. They are an internet scam, period. Eleven customer service requests to cancel my order are responded by an autobot. I have notified my credit company (Amazon Chase) and they confirm that they have received many complaints about this company, DO NOT BUY ANYTHING.

THE ABSOLUTE WORST CUSTOMER SERVICE AND WORST COMPANY WITH NO INTEGRITY AT ALL I am not a person who completes reviews. But due to my experience with Aroma360 I think my opinion should be said. I saw the ad for a diffuser in August 2022. I researched the different diffusers that Aroma360 offered and decided to go with the DaVinci360. The cost of the machine was over $400, so I wanted to make sure that it was what I was looking for. I ordered the machine on August 25, 2002, and was notified that it shipped on August 28, 2022, and the machine was delivered via UPS on September 1, 2022. It took me a couple of days to figure out how to program the machine, but I finally got everything set up correctly and it worked perfectly for two weeks. I loved waking up to the awesome scent and people came into my home commenting on how nice the scent was. My home is a single level, roughly 1,500 sq ft. so per the specifications of the machine, it should have no problem scenting my whole home. Around the 16th day, the machine was a bit louder (the fan) the when it first operated. Also, the scent did not seem to be disbursing the same. I could only smell the scent within 5 feet of the machine. Customer Service is non-existent for this company. No phone number at all, and the chat option does not have a person answering questions. I decided to schedule an appointment, the next appointment available was three days out. I waited with no response. I emailed customer service and a person did call me back 2 days later. He had me look at the settings, he had me increase the intensity of the disbursed scent, and said to try that for 3 days. Nothing changed. I scheduled another appointment through the site (2 days out) with no return call or email. I sent an email to customer service with no response. On 09-27 I decided to return the machine, but the system said I was one day past the return date, which makes no sense. Now I am still unable to contact anyone and am stuck with the machine that does not work. I work hard for my money and am appalled when a company does not honor their products. My next complaint is going to be to better business bureau.

I purchased this unit plus oils. Customer service is a complete joke. I have an email stating I would receive a refund. They received my return on July 25 and still waiting for the return to be received. NO ONE has returned any of my emails asking where my return price is. DO NOT ORDER from this company. They are scammers !’