Army Navy OutdoorsReviews of armynavyoutdoors.com

I received an incorrect item. When I contacted Vicky in customer service she was rude and not particularly helpful. I had to send multiple follow up emails. On a follow up call, when I asked to speak to her supervisor she said she was the supervisor and would not put me in contact the owner. She would not acknowledge that the wrong item had been sent despite me providing her with photographic evidence of the item I received versus the original description and picture of the item as listed on the website. They eventually refunded me for the item but shorted $10+ that I had paid for shipping and handling. This is not the level of service or respect that I would expect from the military/veteran community. This is a shame, because they have some cool stuff at reasonable prices on their website, but this sort of hassle isn't worth for future purchases.

After ordering two cases of MRE’s and finding that not one of the meal heating bags worked, I contacted army navy outdoors. I was promptly informed of the contents of the meal pack and told they would in no way guarantee that they would work. So if in an emergency you want to try to find comfort in the meals you have, order elsewhere.

I bought a USN navy pea coat for my retired, Navy vet, husband. When the coat arrived the arms were too long so I tacked up the left and when I started on the right I realized it was a good inch shorter. Upon full inspection of the coat I saw the entire lining had faulty quilting which was coming apart in numerous places. Also some of the button holes were not oversewn. And, upon handling the coat just tacking up the sleeve, the wool started to pill. When I called and emailed customer service it was a nightmare! I accept I can't return the item because I tacked up the cuff, but I have issue with the fact that they advertise they inspect every item before it goes out. I also asked to talk to the owner (there's only 13 employees) because I was getting nothing but rudeness from the customer service supervisor Vicky. No dice. I wanted them to notify the manufacturer or whomever they purchased these coats from, and look into this defect. Again, no cooperation, they don't feel it's necessary. They actually told me, "what do you expect, its not like its a $300-400 coat" (it was $118) and told me I would have had to return the coat in an unaltered condition so THEY COULD RESELL IT! They would have pawned this defective coat off on someone else! I have reported them to the BBB. If you read the other reviews, take note the 5 star review from Vicky Cloud is actually the supervisor of customer service that was so difficult and rude. This company has also disabled Google reviews which says A LOT!

Listed as past inspection date the case of mres seemed like a good deal, sadly though they were all spoiled on arrival and not able to be eaten due to the health risks posed(spoiled mains with a rancid smell and fruit smoothies that looked like valve grease). I contacted support and right away was basically shrugged off by vicky cloud (the supervisor) and told "they still have protein in them". She was rude and just not very helpful at all like i was causing her pain by making her do her job or something. Was also told we have that listed on the website which i did read before hand and no where does it say spoiled. After a week or so of back and forth upper managment decided to refund the order if i sent in a picture of all of the mres destroyed. Ok so i sent a video and photo of them destroyed as requested and then im told oh theres only 9 not 12 so we will refund 75% of the cost. Well i told them previously id opened 3 to check and they were spoiled on the day of the package arriving but i guess she forgot or couldnt go back in our emails to read. Overall the lady who assisted me was rude and hard to work with on the most basic of issues. I would advise anyone who doesnt have time to mess with customer service go else where for your mres. The gloves i ordered are cool but getting sold spoiled mres is just not the way to go so one star.

Great product, Great customer service . will recommend to family and fronds.

I ordered mittens. I got two left-hand mittens, and now they will not respond to emails.

Customer service is pretty/ shifty/sketchy.

In the past I had good luck with ANO but my last 2 clothing orders are sorely lacking in QC. Im small and bought frog thermo underwear and they were stretched out so bad a 300lber could have worn them. The replacement they sent was still too big, gave them to my son inlaw. 3 pk of long johns and 2 of them had broken zippers. No more clothes from them.