Army Navy OutdoorsReviews of armynavyoutdoors.com

Purchased an item from the store not knowing they use Shop to third party the products but my purchase was sent to the wrong address and when it was returned to the sender I never got any reply or customer service response about my refund and yesterday I emailed them again to inquire about my money they miraculously said that they sent me a response saying 72hrs for my bank to do things on their end. Quote! Crappy business using a crappy financial institution who’s using a crappy third party vendor all you affiliated with ArmyNavyGear should be ashamed of yourselves

I received an incorrect item. When I contacted Vicky in customer service she was rude and not particularly helpful. I had to send multiple follow up emails. On a follow up call, when I asked to speak to her supervisor she said she was the supervisor and would not put me in contact the owner. She would not acknowledge that the wrong item had been sent despite me providing her with photographic evidence of the item I received versus the original description and picture of the item as listed on the website. They eventually refunded me for the item but shorted $10+ that I had paid for shipping and handling. This is not the level of service or respect that I would expect from the military/veteran community. This is a shame, because they have some cool stuff at reasonable prices on their website, but this sort of hassle isn't worth for future purchases.

I ordered mittens. I got two left-hand mittens, and now they will not respond to emails.