Armstrong SteelReviews of armstrongsteelbuildings.com

Great company!!! Came in and delivered after another company dropped the ball.

I have been working with Chris at Armstrong Steel for a couple months now. We are just starting our process and he has been patient with me since day 1. Along with his patience he has always responded to me promptly and with all the information I inquire about and then some! We haven't even began our building process and he has earned us as a lifelong client. I am excited to see how the rest of the process unfolds for us working with Chris and Armstrong Steel.

Where is the option for NO STAR? Armstrong is worse than a sleazy used car dealership. At least at that car lot you actually leave with something you could at least scrap out. My husband and I signed a contract for a 30' x 80' metal building. We put +$15k for the deposit back in March 2021. Armstrong goes MIA for NINE MONTHS until November 2021 when we receive our preliminary drawings. We were verbally told we would get our building the first of the new year. Negative. The only thing we received at the new year was an additional +$52k in miscellaneous material price increases. A building we signed for at $40k is now over $90k and still no delivery date. It's been OVER A YEAR and still no resolution.

Armstrong Steel is a terrible company. The first thing they did is the way they got me online. They did a Black Friday sale. So, it tells you you're almost gonna get $4,000 off. Based on that price, it comes out really cheaper than everybody else. When you do it, you don't really get the details of everything because they said, "Oh, project manager will give you the details of everything." When you sign up for it, on the bottom, it tells you, you have 30 days to figure out all the details to keep the Black Friday's pricing. So, I got that. Two weeks went by, there still was nothing. I did it on Black Friday, which was around Thanksgiving. I've called a couple times and said, "Project manager hasn't called me. I already lost two weeks." They said, "No, no. He'll be there." I lost about two weeks out of the 30 days. Then once I started dealing with the project manager, I realized that an extra door was an added cost, the side door was an added cost, and everything was nickel-and-diming. It ended up being a lot more. I was still trying to find the details of everything, and within that four weeks, my project manager was gone one weekend because her grandkid was born. Then another time, she had a stroke. Within those 30 days, I was asking questions. Right after they sent me something, I lost a day because they had to come back the next day. The last of my final 30-day deadline was on a Sunday. I had the email saying on Friday, "Hey, make sure that you get the correct detail. The space between the doors must be five feet. So, please have that on the final paperwork so I could sign off on it." It says if you sign off and you don't have the correct details of it, you're stuck with that. So, that was me on a Friday. Magically, Sunday came and went, and on Monday morning I went, "Oh, okay, I'll do it." They sent it to me on Tuesday. A month and a half later was when I found out, "Oh no, no. You passed your 30 days. So, this is the normal price." So, I got stiffed for another four grand there. COVID came into play, but we passed the deadline by another five weeks. When the parts got delivered, they give you five days to tell them if there's anything missing. The way they pack this stuff is so tight. You have to take everything because everything's sandwiched on top of each other. And if you take it out, you expose everything to the elements if there's been a break. Come to find out when I finally finished everything up, four pieces are missing. I called them up and they said, "Oh, well, you pass the five days. So, now we gotta charge you." So, for four pieces of metal that are probably a double size of a toaster oven, they charged me $75 shipping from Colorado to Arizona because I didn't let them know five days when I originally got the piece. I was pissed off. I went on Reddit, and everybody has the same thing. They give you five days, and then they charge you outright. So, everything that happened to me was exactly everything was for everybody based on the reviews. I've talked to their manager, (rhymes with Jade). The guy is worthless. I got screwed out of $200 for shipping that I had to pay in parts that they didn't put in there. I got screwed $4,000 because their project manager sat on it for a few weeks, and then she couldn't get me the information early enough, and the whole thing, going back and forth with her about pricing. I had to order a lot of parts outside the company because their pricing was outrageous. The problem with the company is on that initial, their salesperson said, "Oh, yeah. You're gonna get 40x60 building. Yeah, this is it, $22,000." I asked, "Well what about the door?" "No, no. You'll talk about that with the project manager." There was no mention that those things are gonna cost extra. They make it sound like, "This is the price. You just gotta tell the project manager where the door is gonna be." Too bad they don’t respond to this review.

I’ve been in contact with CHRIS SIRHALL sales rep and he was very informative and answered all my questions without pause. Some. I have never had a steel building like this before I knew zilch and he was very patient and has very good follow up response time. I’m still in the research phase but will be contacting Armstrong Steel for my workshop and I look forward to a continued working relationship. Call others places and see the answers and treatment you receive.

The representative, Chris Sirhall at Armstrong Steel has been very responsive the several times I have talked to him. He has given me answers to my many questions, several quotes on some options I am working out, and has a thorough explanation of the process and products. No other metal building company has been this responsive, helpful, and purely willing to help me.

CHRIS SIRHALL Was a great contact. Very helpful and knowledgeable. I did not purchase yet since I am in the research stage. But I will be coming back.

Take note that nearly all of the 5 star reviews this company gets are from people that are just looking into a building, not people that have actually done business with them. Most 1 star reviews are from an actual customer who has been financially damaged by this company. I personally paid a $7k downpayment for a steel building through them February of 2021. I got a great deal so I thought because "they had purchased a large lot of steel at a good price". So you can imagine my surprise when I get a call in November 2021 from them telling me the price is going to double from what we agreed upon in our contract. The reasoning was an out of control steel market that caused prices to rise, not sure how that matters unless the line about a cheap batch of steel was a complete lie. You would assume after refusing the more than doubling of the price I was offered a refund of my deposit right? Wrong, not offered a single penny back and told that the contract says no refunds of deposits. Any questions about my experience, feel free to reach out to me on social media as others have. I may never get my money back but at least I can share my experience with others to possibly keep it from hapening to them!!