Hassle-Free Homeownership Armadillo is a subscription-based protection plan for when appliances and major systems break down in your home. From kitchen and laundry appliances to heating/cooling, plumbing, and electric, Armadillo covers the cost of repairs or replacements, coordinates service appointments, and ensures it’s all done swiftly and hassle-free. View our plans ✔ 24/7 Support: Request service in less than 2 minutes at any time ✔ Access to our network of qualified and reputable technicians ✔ Quick reimbursement if you choose to use your own technicians✔ Replacements when appliances or systems cannot be repaired Have a question? Call us at (844) 471-1800! Learn More
Armadillo Home Solutions (armadillo.one) has 131 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
armadillo.one
Website
armadillo.one
Category
Repair Service Providers
Location
Clarksville, Indiana
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Easy to navigate, got quick responses and the refund was returned quickly.
Response from Armadillo Home SolutionsFeb 29, 2024
Thanks for leaving this great review Caitlin! Our team strives to provide the best customer experience around, and I am thrilled to hear you were happy with our service. We are so happy to have you as an Armadillo customer!
All the best,
Taylor Todd, Director of Claims Resolution
MS
Matthew S.
Armadillo saved the day after our…
Armadillo saved the day after our septic system backed up. They made an extremely stressful (and smelly) situation a minor inconvenience. Can’t recommend Armadillo enough!
Response from Armadillo Home SolutionsFeb 21, 2024
Thanks for this awesome review, Matt! Excellent customer service is core to our mission, so I am thrilled to hear our team provided you with such a great experience. It was a pleasure to be able to assist you and we're so glad to have you as an Armadillo customer!
All the best,
Taylor Todd, Director of Claims Resolution
CH
Chris
Lisa Best was amazing!
Lisa Best was amazing!
I called Lisa with no information on anything related to my home warranty. She was so kind and walked me through every detail of my coverage and how to schedule an appointment. Amazing knowledge base and customer service.
Response from Armadillo Home SolutionsFeb 11, 2024
Thanks for leaving this wonderful review, Chris! Our team strives to provide the best customer experience there is, and I am thrilled to hear you were happy with our service. We are very happy to have you as an Armadillo customer!
All the best,
Taylor Todd, Director of Claims Resolution
SV
Serge van N.
They came through under extraordinary circumstances
I recently bought a century-old house in great shape. The appliances were aging but the inspection report showed they were all in good working order. Unfortunately, almost immediately after I moved in I noticed an issue with the HVAC system, so I called Armadillo, who sent over a technician. The technician identified several more serious issues on top of the one I reported. It took a while to resolve this (in part due to the service provider, I think) but when the weather got cold for about a week, Armadillo paid for me to procure some space heaters. They eventually replaced most of the internals of the furnace unit, as well as install a brand new thermostat, and the system is working perfectly now.
As the infomercials go, "But wait, there's more!"
While the HVAC issue was being worked out, our dishwasher, which we had used only once, gave out. Within a few days they sent me a Venmo payment to cover the purchase of a brand new one. We did have to pay for installation (by the store) but that's not Armadillo's responsibility.
But that's not all! Apparently I had done something to upset the appliance gods, because one day after getting the new dishwasher installed, the fan went out in the refrigerator. Armadillo will either choose a service provider for you or let you pick your own, so we decided to call the guy who initially looked at our dishwasher, since he seemed to know what he was doing. He was able to fix the problem on the spot (it helped that we lived only a mile from an appliance parts store), and Armadillo paid for the repair.
As with all home warranty companies, it sometimes takes a little time and follow-up to get things resolved, but I always managed to get hold of someone who was able to push the process along.
I highly recommend that anyone purchasing a home get a home warranty immediately upon closing. But if you're wondering which one you should go with, Armadillo is a great choice.
Response from Armadillo Home SolutionsDec 27, 2023
Wow, Serge – thank you so much for this incredible review! This means the world to us. Truly excellent customer service is core to our mission, so I am thrilled to hear our team provided you with such a great experience. It was a pleasure to be able to assist you!
All the best,
Taylor Todd, Director of Claims Resolution
ST
Stephen
1ST EXPERIENCE
CLEAR COMMUNICATION.
I HAVE HAD OTHER HM WARRANTIES BUT THIS HAS FEATURES THE OTHERS DO NOT. NO ANNUAL LOCK ON WARRANTY SERVICE. USE YOUR OWN CONTRACTORS WE HAVE TRUSTED FOR YEARS.
Response from Armadillo Home SolutionsDec 27, 2023
Thanks for leaving this wonderful review, Stephen! Our team strives to provide the best customer experience imaginable, and I am thrilled to hear you were happy with our communication and our BYO-Pro feature. We are very happy to have you as an Armadillo customer!
All the best,
Taylor Todd, Director of Claims Resolution
AJ
Alicia&Jerry
Raj was very informative and provided…
Raj was very informative and provided great follow up. He was very responsive and answered all our questions.
Response from Armadillo Home SolutionsDec 27, 2023
Thank you Alicia & Jerry! I am so thrilled to hear that you had a great experience with Raj. We are so glad you chose Armadillo to protect your property!
All the best,
Taylor Todd, Director of Claims Resolution
LA
Larry
Very happy with how my claim for a…
Very happy with how my claim for a garage door opener was handled. Armadillo took care of everything. A reputable local company arrived within a couple of days , assessed and installed a new one shortly after. Seamless and painless and saved so much of my time .
Response from Armadillo Home SolutionsDec 27, 2023
Thanks for leaving this wonderful review, Larry! Our team strives to provide the best customer experience imaginable, and I am thrilled to hear you were happy with our service. We are very happy to have you as an Armadillo customer!
All the best,
Taylor Todd, Director of Claims Resolution
MW
Mila W.
So far so good!
I took a chance on Armadillo as it seemed like a modern HW provider that actually did the right thing for homeowners - and they have thus far delivered! My heating just "tried" to kick in and no dice. I did everything on Armadillo's mobile claims submissions site, they let me use my own HVAC guy, and reimbursed me right away. Thanks!
Response from Armadillo Home SolutionsDec 27, 2023
Thank you for the amazing review, Mila! Truly excellent customer service is core to our mission, so I am thrilled to hear our team provided you with such a great experience. It was a pleasure to be able to assist you!
All the best,
Taylor Todd, Director of Claims Resolution