Armadillo Home SolutionsReviews of armadillo.one

It has been 4 weeks since my heat went out. It took 8 days for someone to look at it and determine it needs replacement. Every time I call or chat people are nice but I can't escalate to anyone in the company. I will be reporting to the insurance commissioner.

I heard great reviews of this company. When I filed my first claim, it took them weeks of emailing back and forth before I got a decision on if they'd cover my sprinkler head repairs. 4 weeks, still waiting.

I wrote a review almost a year ago, about how the CEO reached out and assured me that Armadillo was not like the rest of the Home Warranty companies out there. I gave a 5 star review because of this. 5 days ago, I submitted my first claim to have my dryer repaired. Days went by and no one contacted me. My claim just sat on the portal as pending. I reached out to CS yesterday and they jumped on it, however I waited several days and had to nudge them to get on my service appointment. Had I not reached out, I'm sure my claim would still be pending. It will be 8 days since my claim was filed before I get service on my appliance. I have a new puppy who is having accidents. I need my dryer as the weather here is cold and cloudy and nothing will not dry outside. I ended up just buying a new one, considering mine is over 10 years old and Armadillo is taking way to long to send someone out here. I also feel that my $200 deductible can go towards a new dryer. Who knows how long I'll have to wait next time? Very disappointed in Armadillo. A bunch of empty promises.

I reported an electrical issue on June 2, 2023. They “assigned” a contractor but that contractor never came on the assigned date. I have followed up with Armadillo multiple times over the last month via online chat, online message, phone call, and email. No one returns my emails, I get voicemail, and the online chat person just says they will notify “dispatch” but nothing ever gets done. I just want this electrical issue fixed so I can cancel coverage ASAP.