Paul
I have reached out and I haven’t heard…
Updated: Initially I had an issue with the company being unresponsive during the approval process and I didn’t hear from anyone for about 4 days. Since then… Armadillo has made it right, expedited the claim, sent me a check directly to cover the claim and gave other concessions to make this right. Once the communication lapse came to light, numerous people reached out to me and has since made arrangements to prevent this in the future. I can recommend Armadillo with confidence.
Response from Armadillo Home SolutionsMar 15, 2023
Dear Paul, Thank you so much for taking the time to give us this feedback. I want to apologize that our service did not meet your expectations. We strive for excellent customer service, and I am truly sorry about this experience. I will also personally be addressing the details of your claim experience with our customer support team to get to the bottom of what happened here, and use this feedback to do a better job in the future. We are truly grateful to have you as an Armadillo customer, and our team is committed to improving so that your next claim experience is better than this one was. All the best, Taylor Todd, Director of Claims Resolution