Arkadium Reviews | Read Customer Reviews of arkadium.com

Arkadium Reviews | Read Customer Reviews of arkadium.com

Arkadium reviews

Showing 77 reviews with 1 star · Clear filters

H.S.
Nov 22, 2024
Don't Waste Your Time
This game is pretty much worthless. I can't even play it because the screen freezes before it even gives me a chance to do anything. I do not have this problem with any other websites so I know it's not my phone that is the problem.
Response from ArkadiumNov 25, 2024
Hi H.S. We’re sorry to hear about your experience. Screen freezes shouldn’t happen, and we’re investigating to identify the cause. Your feedback is important, and we’ll work to improve this. If you’d like, please reach out to our support team with more details so we can assist you directly. Please, write on [email protected]. Thanks for your patience.
Report
Marc I.
Nov 6, 2024
Every game is rigged and reviews here…
Every game is rigged and reviews here are fake. No game has a "might not be solveable" warning and since they are an ad company the more people play a game the more ads served. Their customer service is useless never making a single change in code, never believing you...they are mandated to lie and say games are not rigged. Play in real life shuffling 7 times and you will get a much, much better win pct on card games.
Response from ArkadiumNov 7, 2024
Hi Marc! Thank you for sharing your feedback. We genuinely understand your concerns, and we’d like to clarify a few points to address them. Our games are designed to be fair and enjoyable, and while some may be challenging, they aren’t rigged. We also strive to keep ads at a manageable level, as they support the free access to our games. As for customer service, we’re always here to listen and relay feedback to improve your experience. Your thoughts are invaluable, so if there's anything specific you'd like us to address, please reach out to us - [email protected].
Report
SaraLynn M.
Oct 16, 2024
I would give negative stars if I could to Arkadium
I would give negative stars if I could. Arkadium has been publishing scores of 2 Million for a user who appears to be fake when scores hover for everyone else at best around 100,000. I've contacted Arkadium customer support and they posted the 2 Million score, after I contacted them about a score of more than 200,000.
Response from ArkadiumOct 25, 2024
Hi SaraLynn! We’re sorry to hear about your concerns regarding high scores. Ensuring fair play is important to us, and we strive to investigate unusual scores promptly. It sounds like this issue hasn’t met your expectations, and we’d like to make it right. Please reach out to our team one more time ([email protected]) and ask Vladimir and we will resolve this problem.
Report
Lisa C.
Sep 27, 2024
I'm done with this BS
I was really enjoying the games but I'm just sick to death of the ads. They are specifically and strategically placed over the keyboard in order to get the user to unintentionally click on the ads. You really need to start playing hard ball with your sponsors or find new ones because your current agreement is causing you to lose players. I'm done.
Response from ArkadiumSep 29, 2024
Hi Lisa. Thank you for sharing your feedback. We understand how frustrating ads can be, especially when they affect gameplay. We're always working to improve user experience, and your input is very important for us. Most likely your faced the bug on our platform, which we want to fix as soon as possible. Please, contact our support team [email protected] and provide the screenshot of what you see on the screen. We will do our best to help. We hope you'll consider giving us another try.
Report
Lil T.
Sep 3, 2024
Lagging games slow response
I have been playing all the games for over a year and never had a problem with it lagging so much. When I play poker it takes almost 40 seconds to place one card on another - bubble game shoots all over the place whenever....tried on another computer, same problem- tried both Edge and google as the browser but it made no difference. My internet speed has been checked and everything is ok....all the other apps are functional. any other ideas?
Response from ArkadiumSep 4, 2024
Hi Lil! I am sorry to hear about this. I want to assist you as soon as possible. Please, contact our Support Team using [email protected]. I am sure that the problem will be resolved soon. Thanks for your patience.
Report
Mike B.
Aug 17, 2024
Lost another player due to ad problems
Lost another player due to ad problems. Arkadium has had more than enough time to fix this. Absolutely no excuses for such issues to persist for months. Bad enough when you had to refresh to get rid of an ad that covers the keyboard with no other way to remove it. Now the ad won't go away or comes back in seconds. You want more money with more ads but there is one major problem. You need people viewing those ads to make that money. You've lost this player permanently. Good job.
Response from ArkadiumAug 17, 2024
Hello Mike. I'm really sorry to hear about your experience with the ads, and I completely understand your frustration. It's definitely not the kind of experience we want our players to have. Our team has been working hard to address these issues, but I understand that it’s been taking longer than expected, and that’s frustrating. The majority of issues are resolved now. I assume that the ad is covering the keyboard in the crossword game, correct? Please, let us know details on [email protected]. We would be happy to help. I appreciate you taking the time to share your feedback, and I’ll make sure it’s passed along to the right team. I’m sorry to hear that we’ve lost you as a player, but if you ever decide to return, we’ll be here and continuing to work on improving things.
Report
Marilyn D.
Jul 10, 2024
Intrusive ads! Getting worse too.
The ads pop up too frequently and block access to the keyboard. Very intrusive ads while playing. Not just between words. Our group of players are all looking for a better game.
Report
Pauline O.
Jun 26, 2024
Used to love playing your games…
Used to love playing several of your games but this week is impossible as an ad interrupts every few seconds, often 3 at once, so can't get through a game in a sensible time. What are you playing at? Never had this problem prior to doing a reset of my PC. I will NOT subscribe for ad-free games as too many other subscribers say paying doesn't stop you forcing ads on us all the time. I will simply not play any Arkadium stuff any more.
Report