Gerry
Just Horrible. No Accountability for their Mistakes
Very frustrated with this company. I have been fighting with them for a week due to the fact my account has been debited twice for payment. They keep giving me the run around and now I am just Angry. Spoke with a representative Thursday and he straight lied to me. Knowing my frustration he told me the "system" needs to update and to call back Saturday. Well it's Saturday and they are closed!!! It's been a week I have sent them documents showing the debit twice and I keep getting told they didn't receive it!! My fax machine says it sent just fine. I expressed the urgency of this matter every phone call..that was my car payment they took. I get shuffled between numbers hung up on..emails go unanswered it's just Very very poor customer service! I am off to the bank now to complete the long process of disputing the charges. It could have been simple I sent them the proof fix it. But no they want to drag their feet while I get further frustrated. I have resources to keep my bank from going into the negative and my bills not getting paid at the moment thank God. But if I didn't this would be a HUGE set back!! Bank fees late car payment and so on. Who makes them accountable for these mistakes? I ask to talk to a supervisor and I get disconnected. Really?? This situation has just made me sick. I will be stopping all future transaction with my bank. They will receive my payment directly from me. No more direct debit. They don't want to own their mistakes!



