ArcticSpaStore.comReviews of arcticspastore.com

Bought a Arctic Spa from you Vernon Hills store, owner Dave. I have had several issues from the beginning. None of which went smoothly. The store has closed and is in different hands. I have a new guy servicing my Spa. He has had an order in for weeks with no response. Order #2231. Again, the BS continues. No online support. The phone rings and rings. Based on your online video's the company is there, but where is everyone? For years I have struggled with your support. Worst i have every experience. From an American Manufacturer who feels you should be ashamed of your perfessionalism.

It's been over a week since I have paid for this service and no one yet has contacted me to schedule appt. Annoyed. Addendum: They saw review and responded promptly. Thank you.

had questions so i tried calling--on hold 3-5 minutes, then had to leave call-back info. 24 hrs later--no call-back so i called again same-o same-o. at end of 2nd day ,i emailed and asked to at least get some email back. got a response next day. took a chance and ordered on-line. next day got an email that my order had been accepted. next day 6-7 days ago got an email that my $134.00 order was awaiting shipment----no tracking no nothing. last year i spent probably 6-8k dollars on-line without a hitch. won't be able to say that this year. p.s.--still don't have the items i ordered

Hi Friend: When I am on the yearly filter program and should be receiving new filters every three months, you do not ship the out on schedule. Every time this past year I have had to make a telephone call to get the filters shipped. The due date would pass and then I made a call requesting they be shipped to me. They should be scheduled to be shipped out on the 1st of each month they are due to be shipped. A computer program could be set up that would alerts your office 7 days in advance of all those customers that are due filters in the coming month. Your staff boxes all of them up and have all the boxes ready to be given to the shipper on the 1st of each month. Not difficult and I would not need to purchase 15 months of filters all at one time to ensure I have the required filters on hand.

For the moment, I have the impression that they take the money more rapidly than to sent the comand !

Ordering was easy!

found what I needed for a decent price

I found something that I love more than my Arctic Spa--The ArcticSpaStore.com! The site was easy to use and the products were shipped immediately. I love online stores that live up to their promises. I would highly recommend this site for all your spa needs, truly outstanding.