Rick T.
Brett helped me personally. he was a great asset.
I neede guidance on a jet conversion from old style to new. Brett explained it then sent me a video. Great service and knowledgeable people.
Arcticspastore.com is the online store for Arctic Spa parts, filters, jets, control panels and accessories. We focus on providing all products and accessories for every Arctic Spa owner no matter where you live.I started Arctic Spas Utah in 1989 as a spa service company. I was still in high school at the time. In fact since I was not 18, I had to have my mom get my first business license. I lived near Park City, UT, probably one of the highest per capita locations for hot tubs in the world. There was plenty of spa service needed. In 1996 my dad told me that I would be doing the same thing forever unless I opened up a store. With his help, we opened our Park City store. A couple years later, I found the perfect spa. We started selling the Arctic Spa in 1998 and were drawn to the design for the cold climates. The following year we opened our Salt Lake Store. Over the years we have received many awards including Arctic Spa Dealer of the Year and Arctic Spa Service Dealer of the Year.We are also an accredited with the BBB with an A+ rating as well as being spasearch.org certified.
ArcticSpaStore.com (arcticspastore.com) has 95 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rick T.
I neede guidance on a jet conversion from old style to new. Brett explained it then sent me a video. Great service and knowledgeable people.
Carl S.
I was skeptical about ordering Arctic Spa Chemicals on line, but the prices were way better than the Kiosk type store that I used to go to 28 miles away from home and they have free shipping!
Karen D.
Easy transaction, let me know that they were have a back order issue with some of my jets and how fast they came. I would do business with them again.
GlennC
I ordered a bottle of HASA bromide salts for the Genesis system in my Clearwater spa. The price was right and I had the product in 3 days! Thx
Mike S. (in N.
I was quoted $600 by my local spa dealer for a replacement motor/pump. I was able to get one from the Arctic Spa Store for $450 including shipping! Received in about a week... great job Arctic Spa Store!
Chris H.
Went to SLC, UT Arctic Spa dealer to ask 3 simple questions about a spa I own. I spoke to the owner Christian. I just needed the information and in no way was disrespectful or arguing instead I was told that he was so far beyond me because he advises over 4000 hot tub owners. BFD. Very arrogant and certainly unwarranted as I only asked simple non-controversial questions and was accepting his answers... What a surprise another A------ in SLC... We tend to boycott all the Mormon owned businesses in Utah if possible. Here is a great reason why!!! Only got the foul smell of M&M's (Mormons and Money)...I had intended to speak to someone and purchase a swim spa Today instead his arrogance cost him that sale and any further purchases (large & small)... Nice job Christian... If you are as unhappy as you appeared today maybe get out of the business thats making you so MISERABLE..You sure sucked up to us when we were considering our purchase. How typical.oh yeah you won't be getting any referrals either! Hope you don't drown in all that knowledge.
Response from ArcticSpaStore.comJun 28, 2013
I am very sorry that I made you feel this way. This was not my intent. The funny thing though was when you left I told the people at the store that you are going to go home to experience the same problems that you were asking me about. When you ask a question of the expert (you can call this arrogant but you did ask me, as the expert, for a reason), we know the answer for you. I felt that either you did understand or want to listen. Further when you went home you were going to experience the same problem, which doesn't lead to you being happy about your product. I had the answer for you to solve your problem. Even though you were not loudly argumentative, I don't believe that you truly believed that the answer I was giving was going to work and you were going to end up in the same situation. So my comment was really more in the lines of "please listen to what I am saying. I have helped 1000's of people in your situation. I can solve your problem if you will simply follow my guidance." I am sorry that your interrupted this as arrogance. I also find your religious comments offensive. Since we never talked about religion in any way, I am not sure why you would even bring this up. You only bring it up as the stab in the back and a chance to stab the religion. I don't see that the reason why nor do I understand why you think this is acceptable. Do you also give these stabs to other people who believe differently than you? Do you single out people because of race, or status, sexual orientation, or any other individual characteristic as well? Last time I checked the politically correct thing to do is the accept people for their beliefs. I never shared nor commented on any such subject with you. From our decision, I am not sure how you come to the conclusion that I am of this religion, maybe I am a Jew. You really have no idea. Would you also say the same thing about being a Jew as well? Is the title of this review correct or should it be "Mormon". Was this a situation were you already labeled me as a "Mormon" and therefore really did not want to listed to me. Just so you know, when you walked through the door we did not label you as a Mormon hater. We just accepted you as a friendly customer. You may not want to listen to me help you. But I am here to serve my customers when you or any one of them need help. We will welcome you to our store just as we have always done, but next time, lets leave the religion stabs outside. If you choose not to allow us to serve you then the only thing I can say is "We will miss you"
Customer
Good web site. Delivers as promised.
Sulley
Website was great and easy to use. Shipping was fast and reasonable to Alaska. Looking forward to doing bussiness with again in the future.