At Arcline, we believe every moment deserves a soundtrack. As an independent and passionate record store, we offer a carefully curated and fully licensed selection of soundtracks, video game music, and Japanese tracks. We’re all about fueling that shared thrill of discovery - finding that elusive Japanese import, reliving iconic video game soundtracks, or revisiting a beloved film score. Every piece we offer is a chance to rediscover these moments with the fidelity and warmth of vinyl. Our passion goes beyond products; it’s about building a community of enthusiasts and collectors who get that vinyl is more than sound - it’s soul. Arcline Store is where you’ll find the gems that make your collection truly unique.
Arcline Store (arclineusa.com) has 82 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
arclineusa.com
Website
arclineusa.com
Category
Books & Magazines
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Eric, thank you! Glad you had a great experience with us!
KG
kai G.
Ordered Minecraft cassettes
Ordered Minecraft cassettes, came faster than expected and well packaged. Will buy from arcline again when more cassettes rotate into the shop.
Response from Arcline StoreSep 2, 2026
Thank you! We hope to have more cassettes on our website next year!
AS
Andy S.
Excellent Support
Emma Brown the Customer Support Agent Specialist kept me fully informed on my shipment information and did a great job an ensuring that I got the right products in a timely manner.
Response from Arcline StoreAug 15, 2026
Andy, thank you so much for your review! We’re really happy to hear that Emma was able to help you. We truly appreciate your support and hope to see you again soon!
KN
Kasper N.
The only reason i havent given 5 stars…
The only reason i havent given 5 stars is because of the condition I received my vinyl in, it was noticeably warped but when you order from an American website (ordered it to denmark) that sells pressings from japan there is sadly a chance of some sort of damage. I will say the customer service is phenomenal, its my first time ordering from this website and when i ordered my my vinyl back in October 2025 ive had the same person to guide me through the delivery progress and told me each time there was an issue, now im figuring out what to do with the warped vinyl in late july - early august2026 and i STILL got the same person to help me find a solution, i couldnt wait to write a review before my “case” was done. Thank you for an amazing customer support and service!
Response from Arcline StoreAug 15, 2026
Kasper, thank you so much for your kind words! Making sure our customers feel protected and taken care of is always our top priority, and Emma is really good at this.
And while warping can unfortunately happen at different stages of a record’s journey, our goal is always to deliver every order in pristine condition. We’ve recently improved the way we pack our international shipments after receiving a few reports of rough handling, so your next order should be even better protected.
Thank you again for your trust and support!
ES
Earl S.
Zero stars
Zero stars. I paid for shipping. Flawed shipping packaging, shoved through USPS, damaged album cover. Worst customer service. Refusal to assist or resolve reasonably without forcing me to jump through unrealistic hoops. A bad company with bad customer service and even worse resolution skills. Highly recommend never buying anything from this unethical and corrupt company.
Update - I provided a photo where there is literally a chip in the vinyl making the album unplayable. I requested a return box and it was refused; only a label was provided. They stated shipping was refunded and as of today it hasn’t been. The only adjustment has been the 15 percent. I had to purchase the vinyl at a local record store. I’ve retained this copy grudgingly to have the cover framed in such a way where the damaged case isn’t visible. I want to be super clear 1) product was shipped in paper thin shipping container that damaged vinyl record. 2) after requesting resolution, it has not been a customer friendly process; including more excuses and obstacles then anyone paying for delivery should have to navigate. In short - do better. Please.
Response from Arcline StoreJul 20, 2026
Hello Earl,
We’re genuinely sorry that you was dissatisfied, but we also believe it’s important to provide the full context to all people of what happened.
The customer first contacted us on July 14 to report record damage in transit. We responded within one hour, requesting our standard information so we could properly evaluate the claim: photos of the damaged product, photos of the shipping mailer to help determine how the damage occurred during transit, and a short playback video so we could assess how the damage affected playability (if it affects).
The customer did not respond to that request. Instead, this review was posted.
Only after we replied publicly to the review did the customer respond to our email, claiming we were “conveniently asking for the package” because customers supposedly don’t keep it, implying we were looking for a reason to deny assistance. That was never the case. We never stated that the absence of packaging photos would prevent us from helping. We simply requested them because they help us understand whether the damage occurred during shipping and improve our packaging and carrier claims.
Once we clarified this, the customer finally provided photos, which showed cosmetic damage to the jacket (corners was bent slightly which creates few dents). At that point, we offered the same two solutions we offer every customer:
1) If the record was playable and the customer wished to keep it, we would provide a partial refund for the cosmetic damage.
2) If the record was unplayable, we would provide a full refund after the item was returned and inspected.
The customer rejected both options, insisting on an immediate full refund without returning the record. He also stated he would not return it unless we first shipped an empty box. Quote:
“If you want to send me a prepaid box and label to ship it back and then refund my initial payment for shipping as well; then I will send it back after I get the refund.”
We explained that we would gladly provide a prepaid return label (meaning the customer would not pay return shipping), but we are not able to mail empty shipping boxes to customers. We also explained that any suitable box from home would work, as is standard practice for e-commerce returns, and that our return policy requires us to receive and inspect the item before issuing a full refund.
After several conversations, we reached the resolution proposed by the customer. Although the customer had repeatedly described the record as “unplayable” and declined the option of a full return and refund, they ultimately chose to keep the item. As a goodwill gesture, we processed a refund for the full original shipping cost plus a 15% partial refund for the cosmetic damage.
We’re always committed to resolving issues fairly and respectfully. Every transit damage claim is reviewed individually, and we offer prepaid returns whenever a product is confirmed to be defective. We also strive to provide options that best fit each customer’s preferences while applying our policies consistently to everyone.
BR
Brandon
Easy and fast
Easy and fast. That's how I like my....orders
Response from Arcline StoreJul 15, 2026
Thank you! That’s exactly what we aim for. Enjoy the music!
MA
Matthew A.
Quick shipping + great packaging
Quick shipping, great packaging, and quality products. The website also looks very professional and was easy to navigate. Very nice start to my new vinyl collection.
