Arcline StoreReviews of arclineusa.com

The only reason i havent given 5 stars is because of the condition I received my vinyl in, it was noticeably warped but when you order from an American website (ordered it to denmark) that sells pressings from japan there is sadly a chance of some sort of damage. I will say the customer service is phenomenal, its my first time ordering from this website and when i ordered my my vinyl back in October 2025 ive had the same person to guide me through the delivery progress and told me each time there was an issue, now im figuring out what to do with the warped vinyl in late july - early august2026 and i STILL got the same person to help me find a solution, i couldnt wait to write a review before my “case” was done. Thank you for an amazing customer support and service!

After an issue with the shipment, my package was eventually delivered. A big thank you to the support team, especially Emma, for following up on my order and keeping me informed throughout the process.

Only one thing was wrong, and that was the vinyl having some small marks on it that you can kinda hear when you play it. I don't mind too much because I got a minecraft vinyl, so it's supposed to sound a little scratchy. That's all.

I have been ordering from Arcline USA for about half a year now, so they are obviously doing something right to maintain my patronage. They are timely when processing & shipping out records that they have in stock (excluding back-ordered products). There are constant delivery updates to keep you in the know about the status of your order, which is a feature I utilize constantly. The Arcline response team is quite quick to get back in touch with you if you send them an email during company hours, and they are very helpful in their responses on explaining/solving any troubles you may be having with your orders. Concerns: My main concern with Arcline USA is that I have ordered a few vinyls, and due to delays/inventory deficient shipments of some partner companies that Arcline is paired with, I have yet to receive my purchases despite the estimated fulfillment dates passing. While this is not necessarily a failing on Arcline USA, these negative occurrences still throw some dirt on Arcline's name. Overall, I do enjoy shopping with Arcline USA, and have little to no complaints about the company itself. I just hope that they have better/more reliable partners in the future. Cheers to the Arcline Team, and I hope that you & your company have a tremendous year!

Overall, a positive experience with Arcline Store. The selection is impressive, and I found some rare soundtracks I've been searching for. The only drawback was a slight delay in shipping, but customer service kept me informed throughout. Will definitely shop here again.