Archway PublishingReviews of archwaypublishing.com

I already submitted a review on the Archway web site about a week ago and have still not heard a word back although I asked that someone call me regarding a particular issue.Since then I have been trying to reach Jenna Lambert (Customer Support?) and have gotten neither replies to emails or telephone calls.Her voice mail messages alternate between “ on the phone right now” or “Jenna Lambert is at home “.Not exactly quick on the uptake.Also sent a note to Angel Hernandez (a week ago ) after a lengthy telephone conversation in which she could provide no clear answers to questions and could only recite a corporate script and seemed quite proud of that and thought that was sufficient.Never got a response from her asking for what I would consider some basic information.Bob De Groff and Joe Scaggs have been the only 2 ( outstanding people ) people I have dealt with since 10/14 and at that they were stepping in to correct others who had dropped the ball.

The process was efficient and the people were kind.

I found ArchwayPublishing to be a very professional company. The people I worked with answered emails quickly and made the publishing process very easy. The editing was superb. The book cover and interior design were done without a problem because the designers were receptive to my ideas and suggestions.

Okay , they were okay.

A helpful system for getting book published. Product is very professional. Some of the lag times were longer than I wanted, but in line with what I was told.

Excellent job with line editing, book interior, and exterior cover design. Over- all cost for publication was high with higher publication package. I paid this cost for satisfactory smooth publication process. I got good product in form of my book. I am working on my third book. I will use Archway Publishing definitely. Good job-thank you.

The quality of work is excellent.

Archway publishing's final product was fantastic. I was a bit frustrated in getting a hold of the individual that was working with me on completing the manuscript. I was unable at times to get him on the phone as I had questions that I preferred to ask on the phone versus e-mail. I would give five stars on the final book but average and even poor at times on the support that I received.