Not “Mr. C.
Sad I started this journey
First of all, my loan is no where near complete. Secondly I had to correct the agents quote of my new loan…twice. I’m going from an arc loan to an arc loan so how much easier does it get? Thirdly the second person I am working with does not have an appropriate phone or headset and you hardly hear her. Fourthly, she does not speak very good English, kudos to her for trying but this is not the correct position for a poor communicator. Fifth they several times have requested I send documents or my loan will not be closed, but never told me what documents until I took 30 minutes out of my day to try and contact them. Sixth when reaching out for employment status they sent someone else’s paper work including their personal information such as social security numbers and banking information; which means that mine was most definitely sent to someone else as well. I feel like that is a violation of the law and considering what action I can take to reprimand the situation. And lastly there is no transparency or ease with the process in anyway.
Response from Arc HomeSep 2, 2021
Hi, We are sorry to hear about your experience. We strive to deliver transparent and ease of process to all of our customers, and we apologize that you did not receive that. I have passed on your review to our team who will reach out regarding the wrong documents being sent. Thank you, The Arc Home Team