Samuel S.
I want MY money back
I stopped at the refurbished location at Lamar and 290. I had to repeat the order three times. I ordered 2 Dbl Roast Beef and a small curly fry and a medium crinkle fry. When I go to the window they guy repeated the order and again it was wrong. He called to someone to add the 2nd Dbl Roast Beef. He then offered me two drinks for the inconvenience, I took one. My mistake for not looking in the bag when he handed it to me. Again, 1 sandwich and the med crinkle fry is the same size as the small curly fry. BOTH Were STALE. I spent 19.77 to find out that Leo in Lethal Weapon was right and I am old enough to know better. I complained on the company web site but no one cares enough to respond. They got their money. So I am on a champagne to be sure NO ONE goes to this Arby's unless they just want to get screwed out of their money. This company has gotten as bad as the Whataburger on Slaughter Lane in Austin. I have also called 10 times and the phone must be off the hook. ALWAYS BUSY... probably from all the customers complaining. I WANT MY 19.77 back NOT more crappy food.