Arby'sReviews of arbys.com

Had a bad experience at my loca Arby's. Reported it to the company but getting ignored. I purchased the 4/$10 roast beef sandwich offer & the sandwiches were so dry you couldn't chew the meat, plainly old & made earlier. The buns were not fresh. I eat Arby's alot as my favorite go to but since this issue, will consider something else. They don't stand behind their refund either, I am out good money.

Arby's in dillsburg Pennsylvania, exceptionally slow service at least 10 minutes to get served. The curly fries were barely lukewarm and the ham and swiss sandwiches over microwaved soggy with cheese running out of them into the paper. All the while the drive-thru was blowing up and had everyone's attention. Dining room and bathroom extremely clean and cool '80s music playing.

I ordered two Philly cheese steak sandwiches all that was on it was meat and cheese there were supposed have green peppers and red peppers and onions I did not open the sandwiches till I got home then I called them and they said they did not have the pepper mix they should have told me I would have ordered something else

Generally, I LOVE the roast beef. Based on a TV ad, today we tried their cheesesteak sandwich. It was horrible...wrong cheese and some weird sauce. I'll NEVER order this again.

Arby's (S Madison location) appeared to be open; there were employees in the building. However they would not answer the drive through. I waited quite awhile, asking if they were open, but no one answered. I didn't want a confrontation or for these folks to be the ones making my food if I went in angry. My kiddo had her heart set on Arby's, so off I went, through a maze of construction to the Wheeling location, which was closed due to renovation. And a mountain of construction was between me and Tillotson. At this point, frustration had built. Arby's is already expensive, now it's draining my gas by letting me sit in the drive through and then drive all over Muncie. I called corporate (hands free call) on my way to the Tillotson location. They took a report and said I'd hear from the Madison store. I suppose the hope was that I'd forget - I haven't. I don't buy Arby's now. They don't want my business, that is ok. I'll go somewhere more affordable. (date of incident is approximate).

I will never go back to the Arby's in Easley SC. I'll drive to the other side of the next town if I want Arby's. Yesterday, 7/10/2025, I ordered from the app to pick up in the drive thru. When I pulled up to the speaker no one ever came on to take my order. Two cars were parked behind the store and one was parked on one side of the store. I pulled straight up to the speaker. If they had any customers they were inside the store. No one was in front of me and no one pulled in behind me the entire time I was there. There was absolute dead silence at the speaker. I waited 2 or 3 minutes then pulled up to the windows. A person opened the window a couple of seconds later. She asked me if they had forgotten something. I said "No ma'am. I haven't ordered yet." She then tells me she knew I hadn't because I had just pulled around straight to the windows without stopping at the speaker. I told her I had stopped at the speaker. And waited several minutes before pulling up. She looks right at my face and tells me I did not stop at the speaker. I had pulled straight around. I opened my mouth to continue the stupid argument. SHE CLOSED THE WINDOW! You can't see inside if the windows is closed because it's mirrored. I don't know if she walked away or was standing there watching me and laughing. Or whatever a crazy person would be doing. A younger guy opened the window back up and asked if he could take my order. After telling him I'd ordered on the app and my last name it took less than 10 or 15 seconds for him to hand me my order. As he did he apologized for what had happened. I called corporate and am waiting on the general manager of that store to call me. I have no doubt they will continue to lose customers as long as she works there.

Not as good as it used to be u think! I liked the original menu more etc

Arby's in Greeley went above my expectations. I tried to order online, but the app told me "try again later" several times. I went to the restaurant and Zoe apologized then gave me the same discount in store. Also Zoe expedited my order.