Michael
Ive been a member since '79 or so and I…
Ive been a member since '79 or so and I wanted to cash some checks made out to my mother who is unable to get to the bank. She endorsed the checks over to me but ACU wouldn't cash them. I had more money in each of my 4 accounts to cover them but still no go. Now I have to get a notary public to my Mom's nursing home if I want to cash the checks because my Mom can't travel. Very inconvenient. But I must admit, they have been quite good over the decades. This recent issue just came up today.
Response from Arapahoe Credit UnionJan 15, 2019
Dear Michael, Thank you for taking the time to review us and I am glad that we have been, for the most part, successful in providing our level of service. We strive to be far better than other banks and are glad to know that we are meeting this standard. That said, I am sorry for the recent inconvenience and hope that we can improve in the future. I am sending your feedback to our Chief Operating Officer for review and we will look for future training and service opportunities to avoid your situation. If you ever run into a problem again, please feel free to reach out to my team directly at [email protected]. We will do whatever we can to expedite your issue. Also, our Director of Virtual Services is remarkable at finding solutions for our members, especially when travel and branch visits are involved. His name is Jason and he can be reached directly at extension 1061. Best, Sean Martin ACU Communications