Arapahoe Credit UnionLocal, not-for-profit and capable of handling most of your day to day finances, Arapahoe CU is your Colorado Credit Union. We offer simplicity over everything and do everything we can to make be your financial support staff.
Arapahoe Credit Union (arapahoecu.org) has 55 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Clayton F.
I recently approached Arapahoe Credit Union for a car loan and was amazed that, even during a pandemic, they were prompt, pleasant, and accommodating. Extremely professional from start to finish! Highly recommended!
Response from Arapahoe Credit UnionJan 8, 2021
Thanks, Clayton! We pride our self on the customer's experience and glad the entire process went well. Best, Colin ACU Communications
Juan C.
Stopped using this bank due to personal/ financial issues. I called to try to resume services and was helped in the most respectful and professional employees ever. Love this bank and employees.
Response from Arapahoe Credit UnionJan 4, 2021
Thanks so much, Juan. Glad the transition back was smooth! Best, Colin ACU Communications
Robert C.
Great customer service
Response from Arapahoe Credit UnionJan 4, 2021
Hello Robert, So glad to hear it. Thanks for taking the time to review us! -ACU
Kim Y.
Today I sought advice about opening a Kasasas account. Before I made the trip to the bank, I chatted with Scott McKerley, online bank manager. He was very knowledgeable and thorough. He answered all of my questions, and helped me feel sure that this was the correct route to take in order to make the most with the money I had to invest. Once I got to the bank, I met with Yadira Duran, and she was also very helpful and patient, educating me about both the Kasasas checking and savers accounts. I am amazed at the amount of money that I will earn in interest each month, and this is going to help me make a decision about retiring earlier than I expected. Very pleased with the service and expertise of ACU!
Response from Arapahoe Credit UnionJun 17, 2020
Hi Kim, Thanks so much for taking the time to review us! Glad we could help find the right account for your current situation. We strive to provide members solutions and happy to see Scott and Yadira provide that and excellent service. As we hold ourselves to a high service standard, we’re pleased to see one of our members have such a positive experience. We’ll be around if you need anything! Best, Colin – ACU Communications
Trevor
Great place with friendly environment
Response from Arapahoe Credit UnionFeb 13, 2020
Thanks, Trevor! We appreciate you taking the time to review us. Best, Colin ACU Communications
Katherine
I love the high interest rates. The service getting things set up was helpful with a representative calling me and doing it over the phone (unlike some places, where you have to try to do it all online or go somewhere in person). It did take longer than I expected to get my account officially open, and to get linked to accounts at other institutions, but all in all, not too hard to get everything set up. Enough good stuff about this credit union that even though I settled on another one a couple years ago after some research, this one stayed on my mind and as soon as I had a reason, I had to get an account here.
Response from Arapahoe Credit UnionJan 30, 2020
Dear Katherine, Thank you for taking the time to review us! Our staff is certainly our proudest offering to members and we love hearing that we were able to help. Of course, we’re glad the account rates are working for you as well! We use all reviews, good and bad, as feedback for finding ways to improve. While your overall experience seemed solid, I will be sending your feedback on the account setup to our Operations staff. We can look into ways to make the process easier and possibly give some resource pages to help future members. While I am not the best account representative, feel free to reach out to me and my team directly if you ever have questions. You can reach us at [email protected] and we will get the best person in touch with you. Best, Sean ACU Communications
cole Q.
Arapahoe Credit Union has always been very professional, friendly and more than helpful. I have had many banks along with ACU and none of them compare, especially in terms of customer service and security! Banks have hidden fees, hidden terms and in my experience, are more prone to fraudulent charges and vital information "easily" accessible to theives. With ACU, I have never had any issues with Customer Service Representatives or fraudulent charges. I recommend to anybody and everybody, as I will always continue to bank with them, and I will always return!
Response from Arapahoe Credit UnionJan 16, 2020
Thanks for taking the time to review us, we appreciate it! We’re around if you ever need anything. Best, Colin ACU Communications
Bruce P.
Great rates, easy account setup, personal service!
Response from Arapahoe Credit UnionJan 10, 2020
Thanks for taking the time to review us. Appreciate it! Best, Colin ACU Communications
