Arabella hairReviews of arabellahair.com

Response from Arabella hairAug 15, 2024

Hi Kiley Leach We sincerely apologize for the disappointment caused by the incorrect color of the wig. We understand how frustrating this must be for you. The disparity between the actual color P4 and your preferred color P27 was clearly not what you expected. We will look into this issue immediately to ensure better accuracy in future orders. Would you consider allowing us to make it up to you by offering a replacement or a discount on your next purchase? Thank you for bringing this to our attention and giving us a chance to rectify the situation. Arabella hair

Response from Arabella hairJul 11, 2024

Hi Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your frustration regarding the length discrepancy and the lack of communication about the initial substitution. This was not our intention, and we should have informed you about the change when the first wig was shipped. We will ensure better communication in the future to prevent similar issues. Regarding the return process, we understand your concern about the return fee. To resolve this matter, we would like to help you return the hair. Please contact our customer service team at to arrange the details and receive your discount code. We value your feedback and are committed to improving our services. We hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding. Arabella hair

Response from Arabella hairJul 5, 2024

Hi Loise Wilson Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered with your recent purchase. We strive to provide high-quality products, and it is disheartening to hear that the unit did not meet your expectations. The issues you mentioned regarding the smell and texture are not typical of our standards. We are committed to addressing these concerns promptly. We appreciate your feedback and will use it to improve our products and services. Please rest assured that we are taking steps to ensure this does not happen again in the future. Our customer service team will assist you with the return process and ensure you receive a full refund. Additionally, if you are open to it, we would love to help you find a unit that meets your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Arabella hair

Response from Arabella hairJul 2, 2024

Hi Natalie Nga Thank you for your feedback. We are very sorry to hear about your experience. We strive to provide high-quality products and it is disappointing to learn that we did not meet your expectations. We would like to make this right for you. Please contact our customer service team so we can assist you with your return. Your satisfaction is very important to us, and we appreciate the opportunity to improve Arabella hair

Response from Arabella hairJun 26, 2024

Hi Angela Myers We sincerely apologize for the inconvenience you experienced. We understand your frustration and are glad that PayPal has resolved the issue with a refund. Please reach out to us directly if there's anything more we can do to assist you Arabella hair

Response from Arabella hairJun 25, 2024

Hi Yolanda Greene Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your order. We strive to provide high-quality products and it’s clear we fell short in your case. Please reach out to our customer service team so we can address your concerns and make it right. Your satisfaction is important to us and we hope to regain your trust in the future. Arabella hair

Response from Arabella hairMay 23, 2024

Hi Cynthia Rivers We are truly sorry to hear about your disappointing experience. We understand your frustration and deeply apologize for the delay in your order and the lack of satisfactory communication from our customer service team. We take your concerns very seriously and are committed to resolving this issue promptly. Please provide us with your order details, and we will investigate the status of your shipment immediately. We assure you that you do not need to download an app to track your order, and we prioritize the privacy of our customers' information. We appreciate your patience and understanding. If you would prefer, please contact us directly at [email protected] so we can assist you more effectively. Thank you for bringing this to our attention. We hope to resolve this matter to your satisfaction soon. Best regards, Arabella hair

Response from Arabella hairMay 22, 2024

Hi Shani Thank you for your feedback on our product. We are very sorry to hear that you are not satisfied with the wig you purchased. We have already communicated your feedback to our factory to improve the quality and sizing of our products. To better resolve your issue, please contact our customer service team at your earliest convenience (contact information), and we will provide further assistance and support. Thank you again for your understanding and patience. Arabella hair