Arabella hairArabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
Showing 65 reviews with 4 stars · Clear filters
Merlindia R.
Very good nice and soft
Response from Arabella hairMay 6, 2024
Hi Merlindia Romelus Thank you so much for your kind words! I'm delighted to hear that you found my service very good, nice, and soft. Your satisfaction means a lot to me. If you ever need any further assistance or have any other questions, please don't hesitate to reach out. Wishing you all the best! Arabella hair
Racquel W.
The hair was beautiful, but the cap was way too big. I reached out to ask for return/refund from 4/8 to 4/21. It seems there were email issues and I was not receiving their responses. On 4/25, they reached out via text to rectify the issue and come to resolution.
Response from Arabella hairApr 26, 2024
Hi Racquel Williams We're truly sorry to hear about your disappointing experience. We apologize for the inconvenience caused by the sizing issue and the lack of prompt response from our customer service team. This falls short of the standards we aim to uphold. We understand your frustration and regret any inconvenience this may have caused you. Please know that your feedback is valuable to us, and we take it seriously. We are committed to improving our communication and customer service processes to ensure that such instances are addressed promptly and efficiently in the future. We appreciate your patience and understanding, and we would like to make things right for you. Please reach out to us directly with your order details so we can assist you with the return/refund process as quickly as possible. Once again, we sincerely apologize for the inconvenience, and we hope for the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention Arabella hair
Jade B.
Wig arrived quickly and the quality of the hair is great BUT, wig is advertised to have bleached knots and that is not the case. It was also advertised to be glue less but I did have to secure it in some spots due to lifting
Response from Arabella hairApr 16, 2024
Hi Jade Brooks Thank you for your feedback. We're glad to hear that you received your wig quickly and that you're pleased with the quality of the hair. We apologize for any inconvenience regarding the bleached knots not meeting your expectations and for the need to secure it in some spots. We'll take your comments into consideration to improve our product descriptions and ensure a better experience for our customers. If you have any further concerns or need assistance, please feel free to contact us. We appreciate your support and hope you continue to enjoy your wig! Arabella hair
Veronica B.
Great quality not alot shedding which is great. Length is as described enjoying the versatility and color on both wigs.
Response from Arabella hairNov 15, 2023
It's our privilege to serve you! Thank you for the 5-star rating, and we look forward to continuing to meet your expectations.
Keely
I love this hair. The wig took to the color real well, the only down fall is the fact that the hair doesn’t stay silky as the first day; ends get real nappy
Response from Arabella hairNov 15, 2023
Excited to know we met your expectations! Thank you for your positive feedback; we're here for you whenever you need assistance.
Ash
The quilty of the hair is really nice and how they pack it only problem I'm having the hair smell like a old person
Response from Arabella hairNov 15, 2023
Your positive review is deeply appreciated! We're here to ensure your satisfaction remains our top priority.
Issnza
Soft no smell and fast shipping
Response from Arabella hairNov 15, 2023
It's an honor to be of service! Your positive review fuels our commitment to excellence, and we're ready for any future needs.
Sheryl
Great quality hair!!! I love it!!
Response from Arabella hairNov 15, 2023
So pleased to hear your positive feedback! It's our pleasure to serve you, and we look forward to more opportunities to do so.