Arabella hairReviews of arabellahair.com

The wig is not like it looks on the model the hair doesn’t seem like it’s good quality hair

This is the second wig I ordered from them. I would definitely give the 1st one 5 stars. But this new wig is like something I could have purchased at a discount wig store. I had to pluck and bleach the knots. The lace is thick. The cap itself is too big. The inner wig band isn’t placed right so it sits around the head too high and slips up. And it sheds profusely

First off i ordered the ash blonde glueless wig from this company.I was overly excited because this was my first time ordering from this company.I ordered this on december 12/23 and gotten this wig 4 days later. The problem is i received the wrong wig i received this crunchy black wig that 1000% synthetic i was so disappointed.

This is my first time ordering from this company. I was a bit weary at first but I went through with it. I want to first start off with how pleased I was with the shipping. It arrived a lot earlier than the expected delivery date. When I received the hair it has a cute little goodie bag and the christmas themed packaging was cute. Now on to the hair itself. When I removed the hair from the package it was beautiful! It was thick! and the hairline was plucked beautifully I didn’t have to pluck at all. I do hair for a living and have seen and touched many, many wigs and hair. The hair is advertised as virgin human hair….I did order a 613 wig and I have colored the hair as well. I very well take care of my wigs like it was my own hair, so I know the steps to take to keep the wigs in good condition. Unfortunately I am going on week 2 of having the wig and It’s different. The hair is matting egregiously and the shedding is just overbearing. While I do know 613 wigs shed more than others it’s still a bit excessive. I am disappointed because I did have high hopes for the wig. I will not remove any reviews or change how I feel just for compensation or anything along those lines. As a company if you are going to advertise something it should be strictly that. I ordered human hair and I expect human hair not blends. I’m hoping that as a company you will do what it takes to fix these types of issues moving forward. Update: This hair is HORRIBLE. this is worse than amazon hair. The hair doesn’t take well to color at all! The shedding just keeps getting worse. The feeling of the hair feels plastic at this point. I’m so disappointed in this company. You advertise human hair and it’s not!!

Worst company in history, they tell you send the time back? Then lie saying they can’t refund your money..total scam company. I am screaming this on every platform I know, worst most dishonest company on the planet…DO NOT SHOP HERE, YTHEY ARE SCAMMERS!!

Thank you for your response. However, I must reiterate that the issues I raised have not been adequately addressed, and I remain deeply dissatisfied with both the shipping and product issues. First, I want to highlight that I’ve reached out multiple times through email to inquire about my order, but I have yet to receive a response from your customer service team. The only communication I’ve had has been through Trustpilot, which is far from an acceptable way to handle customer inquiries. The situation has only been made worse by the fact that not only was my order delayed, but the wig I received was completely incorrect. I ordered a 36-inch wig, and instead, I received a 26-inch wig. I have waited a full 40 days for this wig to be a whole 10 INCHES LESS. This isn’t a little mistake this is a big one. This mistake reflects poorly on your company’s ability to fulfill orders accurately and raises serious concerns about the care and attention given to customer orders. If your company cannot ensure that the correct product is shipped, it calls into question the reliability of your entire operation. This mistake, combined with the delayed shipment, has left me with an unusable product and a severely damaged shopping experience. Moreover, the issue with the shipping method continues to be a major point of contention. Your website explicitly advertised that all orders would be shipped via FedEx or DHL, which led me to choose your company, particularly given the ongoing Canada Post strike. However, despite these clear statements, my order was shipped via Canada Post, which has led to significant delays well beyond the promised 4-7 business day delivery window. This is not only misleading but also constitutes false advertising. You cannot advertise one shipping method, especially during an ongoing strike, and then ship via a carrier that was never mentioned on your website. This failure to adhere to the stated shipping practices undermines the trust customers place in your company and creates an extremely frustrating experience. Your terms and conditions, specifically Section 11, and I quote straight from your website. “Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related site/application is inaccurate at any time without prior notice (including after you have submitted your order).” I was never updated that my wig would be sent with a different courier than what was promised on their website. My order was never cancelled and no one has helped me with a resolution. If your company’s website explicitly states that shipments will be made via FedEx or DHL, then shipping via Canada Post without notification or explanation is both misleading and an instance of false advertising. This situation could have been avoided by simply adhering to the advertised shipping method or providing clear communication if there was a change in the delivery process. In summary, the combination of receiving the wrong product, significant shipping delays, and the failure to follow through with your advertised shipping practices has resulted in an incredibly frustrating experience. I request immediate action to rectify this, including receiving the correct product and a resolution for the shipping issues. Now I have multiple emails regarding the order and for some reason I cannot respond to your comment on my last post. But it would be nice if someone would answer my emails instead of trust pilot

Very unsatisfied with the wig. it wasn't pre bleached like advertised. It's super super thin and sheds a lot and when I say a lot I mean alottttt and it’s already THIN. THE invisible strings in the back for the extra secure fit, do not work. They would not adjust back and forth at all. They were hard to hide and eventually broke and I haven't had the wig for a week yet. The fly aways are ridiculous and hard to lay like it was cut at the top of the wig. I wear a middle part so you can see that the hair wasn’t properly distributed thru the top of the wig that’s why the strays won’t lay with SPRITZ, WATER, MOUSSE, WAX, OIL, GOTS TO BE…nothing TAMES THE FLY AWAYS…I been wearing wigs like 8yrs so I consider myself a professional WIG WEARER AND INSTALLER AND THIS BY FAR WAS A HORRIBLE BUY AND DISAPPOINTMENT. I usually shop with LUVMEHAIR BUT TRIED ARABELLA AND WONT BE BACK. I feel like I wasted my money cause this wig will be bald in probably in 2weeks as I stated it’s super thin and sheds like crazy.

Awful , i still haven't received the hair it's about to be two weeks . I tried emailing, i tried contacting fed ex . I spent nearly 300 on hair that hasn't been delivered and say it has.