Arabella hairReviews of arabellahair.com

Response from Arabella hairMay 17, 2025

Hi there We’re truly sorry to hear about your unpleasant experience, and we appreciate you taking the time to share it with us. We would like to clarify that we do accept returns, but only if the product is unused, unworn, and in its original condition. This is clearly outlined in our return policy, which you are welcome to review at any time. If your order has been used, it unfortunately no longer qualifies for a full refund. However, we still offered a partial refund as a goodwill gesture and suggested that you keep the product to help you save on the high return shipping and restocking fees — not to force you to accept it. We sincerely regret that this solution made you feel unsatisfied, and we will continue working to improve our service and communication. If you have any further questions or need additional assistance, we’re always here to help. Arabella hair

Response from Arabella hairMay 14, 2025

Hi hydei perez Thank you for reaching out to share your experience. We’re truly sorry to hear that the wig you received did not meet your expectations. We understand how disappointing it must be to receive a product that differs from what was advertised, especially in terms of curl pattern and color blending. We sincerely apologize for the inconvenience and frustration this has caused. We take your feedback seriously, and we would appreciate the opportunity to make things right. Please feel free to send us the photos showing the wig you received compared to the one you expected — this will help us better understand the issue and assist you promptly. We also want to address the strong smell you mentioned. While some wigs may carry a scent from the processing and packaging, this should not be overwhelming. We’ll forward this concern to our quality control team to ensure improvements are made. Again, we're very sorry for your experience, and we hope to resolve this for you as soon as possible. Please send the photos to our email [email protected] and our customer care team will follow up right away. Warm regards, Arabella hair

Response from Arabella hairApr 22, 2025

Hi Jess We’re truly sorry to hear that you’re disappointed with your purchase. This is definitely not the experience we want for our customers, especially for such a special occasion like graduation. We understand how important it is for the wig to meet your expectations in both texture and fullness. Please know that we take your feedback seriously, and we’ll be sharing your concerns with our quality control team. In the meantime, we’d love the chance to make this right — please reach out to our customer service team with your order number so we can assist you further. Your satisfaction is very important to us, and we hope to have the opportunity to improve your experience. Arabella hair

Response from Arabella hairApr 9, 2025

Hi Robertino Coman Thank you for your feedback, and we’re truly sorry to hear about your dissatisfaction with your recent experience. Regarding the return issue, we’d like to clarify that we do accept returns—as clearly stated in our return policy—provided the product is unused and in its original packaging. We are more than willing to assist you with the return process. Please provide your order number along with photos of the product you received, so we can verify and guide you through the next steps. Arabella hair

Response from Arabella hairMar 7, 2025

Hi Investing Angel DCFoodAngel We sincerely apologize that your recent purchase did not meet your expectations. We understand how frustrating it can be when the color appears different from what you anticipated. Please note that variations may occur due to screen displays, lighting, and other factors, but we are committed to providing products that align with our descriptions. We would love the opportunity to assist you further. Could you please provide your order number and photos of the wig you received? Our team will review your case and work toward a suitable resolution. Your satisfaction is important to us, and we appreciate your patience. Looking forward to your response! Arabella hair

Response from Arabella hairFeb 17, 2025

Hi leti Thank you for your feedback. We are very sorry to hear that your shopping experience did not meet your expectations. Regarding the color issue, color differences can occur due to variations in lighting and display devices, and while we strive to minimize this, we understand this may have caused inconvenience. We will communicate with the factory to ensure greater accuracy in the future. Regarding the “synthetic wig” label, this is actually for better shipping management and to prevent damage during transit. It does not mean that the product is synthetic. All of our wigs are made from high-quality human hair, and we will make sure to communicate this more clearly to our customers. We understand your concerns, and if you decide to keep the wig, you can apply for a partial refund. To help us process this request, please provide your order number. Additionally, we are continuously working to improve the professionalism and standardization of our customer service responses. Thank you for your understanding and support. We will continue to improve and provide better products and services. Best regards, Arabella Hair

Response from Arabella hairJan 23, 2025

Hi Chigozie Nwanna thank you for providing your order number. We deeply apologize for the issues you experienced with our product and service. We have reviewed your order and escalated this matter to the relevant team for further handling. Our customer service team will reach out to you shortly to provide a resolution. Your feedback is incredibly important to us, and we will use it as an opportunity to improve our product quality and customer service to prevent such situations from happening again. We sincerely apologize once again and appreciate your patience and understanding. If you have any additional concerns, please feel free to contact us. Arabella hair

Response from Arabella hairJan 14, 2025

Hi Mz Birdmama We’re truly sorry to hear that the wig didn’t meet your expectations. Your experience is important to us, and we want to make it right. The quality of our products and customer satisfaction are our top priorities, so we’d love to learn more about your concerns and resolve this issue. Please contact our customer service team, and we’ll do our best to assist you. Thank you for your feedback—it helps us improve. Arabella hair