Arabella hairReviews of arabellahair.com

Response from Arabella hairAug 30, 2025

Hi there We’re truly sorry to hear about your experience and we completely understand your concern. 🙏 Since different product batches may have slight variations and each customer’s experience can be different, we’ve already shared your feedback with our product team for review. If you’re not satisfied with the wig and it hasn’t been used, we’re more than happy to assist you with returning it for a full refund. Please contact our after-sales team, and we’ll do our best to help you resolve this as quickly as possible. 💕 Arabella hair

Response from Arabella hairAug 26, 2025

Hi Yvette Kearse We’re truly sorry that your experience did not meet your expectations. Regarding the issue you mentioned about the wig — thinner hair on top and thicker sides — we’ve already reported this to our factory and will work on improving the production process to ensure better balance and consistency in the future. We always strive to deliver products that match what we advertise, and we completely understand your frustration when this was not the case. We’ve issued the $50 partial refund as compensation, but if you have any further concerns, please don’t hesitate to reach out and we’ll do our best to assist you. Thank you for your honest feedback — it helps us improve both our products and our service. Arabella hair

Response from Arabella hairAug 23, 2025

Hi there we’re so sorry to hear that you’re not satisfied with the wig quality 😔. This is definitely not the experience we want for our customers. Could you please send us your order number and a few pictures of the wig to our after-sale email? We’d love to check this for you and help find a solution, whether it’s an exchange, return, or other assistance. 💕 Arabella hair

Response from Arabella hairAug 2, 2025

Hi there The 6x5 unit you received is indeed a closure wig, which has a smaller lace area that's great for fixed part styles like middle parts. If you’re looking for more parting space and styling versatility, we recommend choosing a 13x4 or 13x6 frontal wig instead — they offer a larger lace area and a more natural hairline. We’ve included a lace size guide on our product detail page for reference. If you’re unsure which option to choose next time, feel free to reach out — we’re always happy to help! Thank you again for your support — we appreciate your input and will continue to improve! Best regards, Arabella hair

Response from Arabella hairAug 1, 2025

Hi Jessica Taylor We’re really sorry to hear that you’re disappointed with your order. To better assist you, could you please provide us with your order number? Also, we’d love to understand more specifically what you didn’t like about the wig (e.g. style, color, size, texture, etc.). Please feel free to reach out to our after-sales support team — we’re here to make things right for you and will do our best to resolve the issue promptly. Looking forward to your reply. Best regards, Arabella hair

Response from Arabella hairJul 15, 2025

Hi Dawnella Gilmore We're truly sorry for the frustration and disappointment you've experienced. We completely understand how upsetting this situation must be. The shipment batch from April did encounter unexpected customs clearance delays, and unfortunately, it still hasn’t been released. We’ve also been extremely frustrated with the lack of action from that logistics company, which is why we’ve officially ended our partnership with them and are now pursuing a compensation claim. Regarding your refund, please reach out to our customer service team directly — we’ll make sure the remaining balance is refunded to you as soon as possible. Your satisfaction is very important to us. Since then, we’ve switched to a new logistics provider, and the shipping is now much faster — most packages are being delivered within 3–5 days. Please contact our customer service team at your earliest convenience so we can properly resolve this for you. Thank you for your patience and understanding. Arabella hair

Response from Arabella hairJun 30, 2025

Hi Kenya Battle Thank you for bringing this to our attention, and we truly apologize for the disappointing experience you’ve had with your recent order (#183547). We understand your frustration with both the shipping delay and the condition of the wigs you received. The delay was due to an unexpected customs clearance issue, which unfortunately extended the delivery time beyond our usual 3–5 business days. We sincerely apologize for not meeting your expectations in this regard. Regarding the product condition, we’re very sorry to hear that the wigs did not arrive as described. The items were kept in sealed packaging throughout the shipping process, and the extended time in transit may have affected the appearance and quality. This is certainly not the standard we strive for. We’d like to assure you that we’ve recently upgraded our logistics system to ensure faster and more reliable shipping — future orders should arrive in the U.S. within approximately 5 business days. If the wigs have not been used or altered, we would be happy to assist you with a return for a full refund. Please let us know if you’re willing to proceed with the return, and we’ll provide the return instructions right away. Again, we truly regret the inconvenience caused and appreciate your patience as we work to resolve this matter to your satisfaction. Best regards, Arabella hair

Response from Arabella hairMay 19, 2025

Hi Tahlia Dennis We sincerely apologize for the delay in delivering your order. Due to recent customs clearance issues, all shipping channels are currently experiencing delays of 3–4 days compared to the usual timeline. Please rest assured that we are closely monitoring your shipment and have been actively urging the logistics company to expedite the delivery. We truly understand how important this order was for your event, and we’re very sorry for the inconvenience this has caused. Thank you so much for your patience and understanding during this unexpected delay. If there’s anything else we can do for you, please don’t hesitate to let us know. Best regards, Arabella hair