Arabella hair Reviews | Read Customer Reviews of arabellahair.com

Arabella hair Reviews | Read Customer Reviews of arabellahair.com

Arabella hair reviews

Showing 29 reviews with 3 stars · Clear filters

Farren J.
Apr 1, 2024
fast delivery
Wig came really fast, but was not as expected. The lace is not HD and the color is not a natural black.
Response from Arabella hairApr 2, 2024
Hello Farren Jingles We sincerely apologize for any disappointment you experienced with our product. We strive to deliver high-quality products and services, and we regret falling short of your expectations. Regarding the issues you mentioned, we will take immediate steps to address them. We will carefully inspect our inventory and communicate with our suppliers to ensure that future products meet your expected standards. If you're willing, we would like to offer some solutions such as a return, refund, or replacement of the product. Please feel free to contact our customer service team, and we will be more than happy to assist you and ensure your satisfaction with our service. Thank you once again for your feedback. We are committed to making your shopping experience a more enjoyable one. Sincerely, Arabella Hair
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Adrienne J.
Mar 22, 2024
The hair is good quality and texture…
The hair is good quality and texture but I wish the wig was fuller as in the picture. I hate when you can see through curly hair. Thinking about cutting it into a bob
Response from Arabella hairMar 23, 2024
Dear Adrienne Joyner Thank you for sharing your feedback with us. We're glad to hear that you find the quality and texture of the hair satisfactory. We understand your concern about the wig not being as full as pictured, and we apologize for any inconvenience caused and will feedback this issue to our factory . Your feedback is valuable to us as we constantly strive to improve our products. If you decide to cut it into a bob, we hope you achieve the desired look. If there's anything else we can assist you with or if you have further suggestions, please feel free to let us know. We're here to help! Warm regards Arabella hair
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Mariea S.
Mar 10, 2024
The hair wasn’t good quality for the…
The hair wasn’t good quality for the price couldn’t run my fingers through hair straight out of the pack , it gives human hair but even after washing it tangles easily the hair is thick but sheds a lil bit more than I expected if it’s not goin to be good quality then the price should be cheaper!
Response from Arabella hairMar 11, 2024
Dear Mariea Smith We genuinely apologize for the disappointment you experienced with our wig. We strive to provide high-quality products, and we regret that the hair did not meet your expectations. Your feedback is invaluable to us, and we will take it into consideration as we continuously improve our products and pricing. We understand your concerns and apologize for any inconvenience caused. If there's anything specific we can do to address your issues or if you have any further feedback, please don't hesitate to contact us. We appreciate your honesty and hope to have the opportunity to serve you better in the future. Best Wishes Arabella Hair
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Fiona
Nov 19, 2023
Horrible lace wig from Arabell
I brought over 7 wigs from Arabella; It seems to be hit and miss. 2 wigs were perfect but the others were a nightmare. I keep getting bald patches in the lace after a few wear and washing. The hair is falling out in big patches. The quality have gone down hill. I complain and the supplier assures me that future wigs would be of better quality. I ordered 2 wigs and they got delivered 3 days ago. I am not impressed. The length of the lace on one of my wig is uneven. My 16 inch wig lace length varies from 10 inches to 16 inches. I comb through the wig and the hair is falling out in big balls. I am sorry but I will have to return one of the wig as I am not impressed with the quality. Come on Arabella we deserved better.
Response from Arabella hairNov 20, 2023
Dear Fiona Thank you for sharing your feedback, and we apologize for any dissatisfaction you've experienced. We genuinely value every customer's opinion, and we regret that you've encountered issues with hair loss and dissatisfaction with the length. We are sincerely interested in understanding your specific situation better and how we can improve. If you could provide more details, it would greatly assist us in taking appropriate measures to ensure future services align more closely with your expectations. We are committed to enhancing the quality of our products and services, and your feedback is instrumental in this process. Please trust that we take your comments seriously and will proactively work towards improving our products and services. If you have any further questions or concerns, please feel free to let us know. We are dedicated to ensuring your satisfaction with our service. Once again, thank you for your feedback and understanding.
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Pamela
May 13, 2023
Carrier problems 😩😩
I’m satisfied with my wig and loving it, but I did had to reorder the same wig because for some reason it said it was delivered,but never received it. And was very upset with the carrier for the problem and when I received my second order that’s when the first order arrived too. So now I have the same wigs ugh 😩
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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