Arabella hair Reviews | Read Customer Reviews of arabellahair.com

Arabella hair Reviews | Read Customer Reviews of arabellahair.com

Arabella hair reviews

Showing 29 reviews with 3 stars · Clear filters

Karalynda T.
Sep 23, 2024
I will not purchase again from Arabella
Hello the wig is okay. There was NO wig band and can't hold on my head. Therefore there is no way to hold it on Its6:38am I have back surgery and I'm in extreme pain. I will send a picture when I'm ambulatory. I wish it had more density. I will grade it a 4 out of 10. Once again I should not purchased again! Your model is the 3rd picture I'm the first 2. It's doubtful I will purchase again nor recommend Mrs KARALYNDA TISDALE BSB/M ~MSL
Response from Arabella hairSep 24, 2024
Hi Karalynda Tisdale We are very sorry to hear about your dissatisfaction with the wig and also sorry to hear that you are in pain after your back surgery. We apologize for the inconvenience caused by the lack of a wig band. We take your feedback seriously and will look into improving our packaging to ensure that all necessary accessories are included in future shipments. Regarding the density, we understand your concern and will consider your suggestion for future product improvements. We strive to provide high-quality wigs that meet the expectations of our customers, and it's disappointing to hear that we fell short in your case. We hope that as you recover from your back surgery and feel better, you might give our products another chance in the future. However, we respect your decision if you choose not to purchase from us again. We value your feedback as it helps us to grow and improve. Once again, we apologize for the inconvenience and wish you a speedy recovery. Best regards, Arabella hair
Report
Lachandra
Sep 11, 2024
I liked that the order can fast
I liked that the order can fast. However the quality of the wig was not quite what I expected while the color matched and the hair felt soft but the curl pattern and the short lace in the front reminded me of the wigs sold temu for a much cheaper price not like the glueless wigs i have purchased from other companies.since trying to return it seems like a complicated process I will hold on to it for now and see if I can work with it I doubt I will order again
Response from Arabella hairSep 12, 2024
Hi Lachandra We're sorry to hear that the wig didn't fully meet your expectations. We appreciate your feedback on the speed of delivery. Regarding the quality concerns, we apologize for the disappointment. The curl pattern and short lace in the front were not up to the standard you anticipated. We understand your comparison with wigs from other sources. We also apologize if the return process seems complicated. We are constantly working to improve our procedures to make it as seamless as possible for our customers. We hope that you can find a way to work with the wig, but if you have any further issues or need assistance, please don't hesitate to reach out to our customer service team. We value your business and would love the opportunity to win back your trust in the future. Thank you for giving us this feedback. Best regards, Arabella hair
Report
DG
Sep 8, 2024
Hi there
Hi, I received and installed hair. The color of the hair is exactly what I wanted and the density was great! However, the cap size was too small and the lace was horrible. It was not Swiss lace but transparent. I removed same day I installed it.
Response from Arabella hairSep 9, 2024
Hi DG Thank you for your feedback. We're sorry to hear that the cap size and lace of the hair did not meet your expectations. We strive to provide high-quality products, and it seems we fell short in this instance. We're glad to know that you liked the color and density of the hair. Regarding the cap size, we offer different sizes to ensure a better fit for our customers. It might have been an oversight on our part not to match the correct size for you. As for the lace, we apologize for the confusion. We will double-check our product descriptions to make sure they are accurate. The lace should have been clearly stated as to its type. You are welcome to return it for a full refund or exchange if the hair is not used. Our customer service team will be happy to assist you with the return process and help you find a more suitable option. We value your business and your satisfaction is our top priority. Please don't hesitate to reach out to us if you have any further questions or concerns. Best regards, Arabella hair
Report
Miranda
Sep 2, 2024
Service & Quality
I like the speed of my package delivery and the hair in general. Thought I ordered 2 bands but only got 1. The hair is good though I am experiencing alot of shedding.
Response from Arabella hairSep 3, 2024
Hi Miranda Thank you for your feedback. We are glad that you are satisfied with the speed of package delivery and the overall quality of the hair. We apologize for the mistake in sending only one band instead of two. We will look into this issue immediately and make sure it doesn't happen again. Regarding the shedding, we understand your concern. Hair shedding can occur due to various reasons. It could be due to normal wear and tear or improper handling. We recommend using gentle hair care products and avoiding excessive heat styling. If the shedding persists, please feel free to contact our customer service team and we will do our best to assist you. We value your business and hope to have the opportunity to serve you again in the future. Best regards, Arabella hair
Report
Chy
Jun 13, 2024
Perfect shipping time
Perfect shipping time. Love the accessories it comes with, but not the lashes lol. Hair is beautiful and soft. I pre washed before installing and air dried it.. The frontal sheds quickly first. Only had it for 2days don’t think imma keep it in longer than a week due to shedding.
Response from Arabella hairJun 14, 2024
Hi Chy Thank you for your feedback. We're glad to hear that you were pleased with the shipping time and the accessories that came with your order. We appreciate your kind words about the hair's beauty and softness. However, we're sorry to learn about the issues you experienced with the frontal shedding and the lashes. Your comments are important to us, and we'll use them to improve our products. If you have any further concerns or need assistance, please feel free to contact our customer service team. Thank you for sharing your experience. Best regards, Arabella hair
Report
Tynisha F.
Apr 24, 2024
The wig is great I just received it…
The wig is great I just received it later than I needed it so I no longer need it and I want to send it back the process is just not easy.
Response from Arabella hairApr 25, 2024
Hi Tynisha Forrest We apologize for the inconvenience caused by the delayed delivery, and we understand your need to return the wig. We're sorry that the return process hasn't been easy for you. If you're willing, we'll do our utmost to assist you in completing the return smoothly. Please contact our customer service team, and they'll be more than happy to help you ensure that your refund is processed properly. Thank you again for your feedback, and we're committed to improving our services to provide you with a better experience. Arabella hair
Report
Valerie J.
Apr 15, 2024
A little disappointed
Received my wig quickly, but I purchased a glueless pre plucked/bleached wig. There is lace and the knots are not bleached in my opinion. I’m a little disappointed that I will have to take care of it myself prior to install. I thought I was getting a ready to wear wig. Other than that, the wig is cute and looks to be of good quality.
Response from Arabella hairApr 16, 2024
Hi Valerie Johnson Thank you for your feedback. We apologize for any disappointment you experienced with our product. Your input is invaluable, and we will certainly share it with our team to ensure that future products better meet your expectations. If you need any assistance or guidance, please don't hesitate to reach out to us. We hope that you will be satisfied with our products in future use. Arabella hair
Report
Shanice B.
Apr 12, 2024
Not really glueless
The hair is soft and I like the cut. But it’s not glueless. The band doesn't stay in no matter how much I adjust. I trying to keep it glued down but there was enough lace to properly glue. I also thought it would be longer.
Response from Arabella hairApr 13, 2024
Hi Shanice Bennette Thank you for sharing your feedback with us. We're pleased to hear that you appreciate the softness of the hair and the cut of the wig. We apologize for any inconvenience caused by the band not staying in place despite adjustments. We understand the importance of providing products that meet our customers' expectations, and we regret that the wig did not meet your needs in terms of the "glueless" feature. Your feedback regarding the length and the difficulty in properly gluing down the lace is duly noted, and we will take steps to address these concerns in our future product offerings. If you require assistance with securing the wig or if there's anything else we can do to improve your experience, please don't hesitate to contact our customer service team. We're committed to ensuring your satisfaction and are here to support you every step of the way. Once again, thank you for your feedback, and we appreciate your support. Arabella hair
Report