Akilah J.
Horrible service
I ordered the unit expecting it to come within 3-5 days after the stated 8-12 hours is was ordered. When I got in touch with the customer service, they told me that they would change my hair type to get my package out earlier to me. But after speaking to the shipping company, I found out that the package never shipped even 48 hours after. I requested that the package be returned to sender and for my refund and they have made it such a hassle for me to just get my refund, to the point they want the package to still ship and for ME to send it to their US office once it’s here, even though it has still not left China. Worse experience I have ever had to deal with, and I did try to work it out with the company instead. Will NEVER order from them again and will be telling others not to as well
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair