Arabella hairArabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
Showing 168 reviews with 1 star · Clear filters
Kennedy K.
DO Not BUY! Never received my wig😡😡😡 I didn’t even receive a tracking number!!
Response from Arabella hairFeb 16, 2023
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
Winter
This company claims to accept returns but if you are not satisfied with your purchase they will push and push for you to keep the product by offering you a portion of the cost. I was told that the the return review process could take 15 days so I might as well keep it and be refunded $45 for a $300 wig. The hair quality was not up to standard and I will never order from them again.
Response from Arabella hairJan 5, 2023
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
Mia C.
Terrible cheap hair and not what I expected. The packaging was terrible, just a plain pink bag with no company logo. I received a wig cap and a xmas key chain shoved in the pink bag. No separate goodye bag. VERY DISAPPOINTED, NOTHING LIKE THE YOU TUBE VIDEOS OF THERE PRODUCTS THAT I WATCHED.
Response from Arabella hairJan 5, 2023
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
TL
This wig was supposed to be Silver grey with blonde skunk stripe! I ordered Dec 13 and received this wig 23. They keep telling me through email that it was being custom colored. Well guess what! After all that waiting I got a Brown wig with a 613 stripe in front. I do not recommend ordering from Arabella!
Response from Arabella hairJan 4, 2023
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
Lee L.
The seller lied in the replies on AliExpress I ask for their address to return the wig for I can get a refund to purchase longer hair but replied to my review saying I ask for money back and want to keep the wig LIES … I order 20inch and got 14 THIS IS THE REASON WHY I WANTED TO RETURN THE WIG
Response from Arabella hairDec 29, 2022
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
Tracy S.
Dishonest business! I ordered 4 wigs on Black Friday/22 over $400. I ordered two 24 inch wigs one is 24 the other is 18. I contacted them they are stating the listing says 24 inches but I ordered 18. How is that possible same price two different lengths. I won’t make that mistake again Luvme hair from now on.
Response from Arabella hairDec 29, 2022
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
kathryn
Do not order from this company!! Wig arrived looking different from the images (colour & quality) when i then contacted them for the return details they refuse to provide and offer to refund me the full amount I paid even though I said I will send back to wig unused and with its free gift.
Response from Arabella hairDec 29, 2022
Hello ma'am, Really sorry for that. We take full responsibility of this issue. Hope you could give us another chance to serve. We will make you satisfied. May we know your order number? or any methods we can get in contact with you please
Andrea S.
Ordered a wig 11/4/22 delivery was supposed to be 3-5 days . I have YET to receive this product. They’ve already taken my money! Tried calling and emailing but no response!! I’ve been robbed!! DO NOT BUY from this BOMBO clawt company!! 😡😡😡it’s a scam!! DO NOT BUY FROM THEM!! DO NOT!!!
Response from Arabella hairNov 14, 2022
Hello ma'am, Really sorry for that. our customer service replied you via text message. since the hair needs to be customized fresh one to ensure high quality, it tooke some days to make, sorry for the inconvenience we tracked your package, generally they will dleiver on Monday, we will keep updating for you