Arabella hairReviews of arabellahair.com

4.41,354 reviews
Hair Care & Styling

Arabella hair

About Arabella hair

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.

Arabella hair (arabellahair.com) has 1,354 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: arabellahair.com
Website: arabellahair.com
Category: Hair Care & Styling
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Arabella hair

Arabella hair (arabellahair.com) has 1,354 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: arabellahair.com
Website: arabellahair.com
Category: Hair Care & Styling
Listed on Five Star Index: 2026

Butterfly B B.

Mar 9, 2023

Arabella Hair sells defective wigs

I purchased this a 360 unit from Arabella with 250% density. The unit I received looked more like 150 density but I decided I would settle with that. I washed the unit and styled it and after one day the shedding started. After three days the unit had balding on the frontal. I reached out to them on day three and advised what was happening and it took their service dept over seven days to respond after I contacted on WhatsApp as well. By this time I am noticing with the hair loss in the wig that there are visible long threads that are showing on the top of the wig. With the balding I can not wear it and I let them know that I wanted to return it or get a replacement or for them to fix it. They would only explain their construction of the unit and that they would offer max $90 dollars. This is totally unacceptable after what I paid and that they will not stand by their product. I should have read more reviews. How would you expect a wig to fall apart after a week. Clearly a defective unit and that they will not stand by their product and take it back to see what happened is horrible and bad business.

Response from Arabella hairMar 24, 2023

Hi Butterfly B BButterfly, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, we've been working hard to provide all Arabella customers with better quality products and better customer service while developing. Regarding the problem you mentioned, they could be caused by various reasons. Please kindly send us pictures or videos or any details of the wig, and this would be helpful to verify and solve the problems. Meanwhile, we will also report the issue to the relevant department for improvement. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.