Rosie B.
Glueless Wavy HD lace wig
First of all, the wig is from China and seller not honest. They are using black models leading you to believe they are catering to black folks. That's not really true. Lace is very light, almost almond color and needs to be darker. Also paid an extra $20 to get upgraded pre-cut lace, preplucked, and they did not send what I paid for. The lace was not precut or upgraded. They are sending whatever they have and not what you specified and paid for, which show they don't care about the customer request. Also, when I notified the seller that the order was not upgraded or precut, the seller tried offering me only $10 when I paid an extra $20. Then, when I complained, I was offered $15.00 I hate companies like this that take advantage of customers and don't care about correcting their MISTAKE as if my fault. Rosie
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for bringing to our attention your concerns regarding the wig not being custom-made and utilizing stock hair. We sincerely apologize for any dissatisfaction this may have caused. To better understand your specific situation, could you please provide your order number or additional details? This will enable us to investigate the matter promptly and find a suitable solution.