Arabella hairReviews of arabellahair.com

Response from Arabella hairFeb 29, 2024

Hi Mimi We're sincerely sorry to hear that the wig you received doesn't match the picture as expected. Your satisfaction is our top priority, and we're committed to resolving this issue for you. If possible, could you please provide some specific details or photos to help us better understand the problem and take appropriate measures to improve? It will be very helpful if you tell us your order number. Your feedback is invaluable to us. Thank you for your understanding and patience as we work to ensure a better product experience for you. Best regards Arabella Hair

Response from Arabella hairFeb 22, 2024

Dear Karen Marie Images We apologize for the disappointment you faced with your recent purchase. Your feedback is crucial to us, and we regret the experience fell short of your expectations. We understand your frustration with the product not matching the advertised style and quality. We are committed to accuracy in our product listings and will address any discrepancies promptly. Regarding the return process, we apologize for the confusion caused by inconsistent messaging. We are actively working to improve clarity and transparency in our policies. We deeply regret the quality issues you encountered with the wig. Your feedback will guide us in enhancing our product standards and quality control measures. We understand your decision to forgo the return process and appreciate your detailed feedback. We are committed to learning from this experience and improving our services. Please let us know your order number, we will contact you and help you with your order. Please feel free to reach out if you have further concerns. Sincerely, Arabella Hair

Response from Arabella hairFeb 22, 2024

Dear Rosinah Lefhoko We sincerely apologize for the inconvenience you've experienced. Your feedback is invaluable to us, and we genuinely appreciate you sharing your concerns. We understand your frustration regarding the delay in your order and the lack of communication. This is certainly not the level of service we strive to provide, and we are taking immediate steps to address your issues. To better assist you, Please let me know your order number. We will reach out to you as soon as possible to ensure your concerns are addressed effectively and to provide any assistance you may require. Once again, thank you for bringing this to our attention. We are committed to improving our service to prevent similar occurrences in the future. Sincerely, Arabella hair

Response from Arabella hairFeb 3, 2024

Dear deborah miller We sincerely apologize for the inconvenience and disappointment you've experienced with your recent purchases from Arabella. Your feedback is incredibly valuable to us, and we want to address your concerns promptly. We understand your frustration regarding the variations in style and texture when compared to the modeled pictures on our website. This discrepancy does not meet the high standards we strive to maintain at Arabella, and we are actively working to improve the accuracy and consistency of our product representations. Regarding the return process, we regret any inconvenience caused by the lack of a return label and the associated shipping costs to return items to China. We acknowledge that this is not ideal and are exploring options to streamline the return process for our valued customers. Please be assured that your feedback has been heard, and we are committed to rectifying these issues satisfactorily. We value your trust in Arabella and hope to have the opportunity to regain your confidence in our products and services. If there is anything specific we can do to address your concerns or assist you further, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are dedicated to resolving this matter to your satisfaction. Sincerely, Arabella Customer Service

Response from Arabella hairJan 29, 2024

Dear Reynose adele We apologize for the disappointment you experienced with our product. Customer feedback, especially concerning product quality, is highly valued by us. Our aim is to provide high-quality products that satisfy every customer. Regarding the issue you raised about the quality of the wig, we will investigate promptly and take measures to improve our production and quality control processes to prevent such occurrences in the future. To better assist you in resolving the issue, could you please provide us with your order number? This will allow us to understand your situation more comprehensively and offer further assistance. Thank you once again for your feedback, and we look forward to providing you with a better shopping experience Best wishes Arabella Hair

Response from Arabella hairJan 26, 2024

Dear Geaux Queen I'm truly sorry to hear about your disappointing experience. We deeply apologize for the discrepancy between the received units and the advertised product, as well as the lack of fulfillment regarding the promised free straightening comb. Your feedback is invaluable to us, and we take your concerns seriously. It's disheartening to hear that our customer service did not meet the standards we strive for, and we regret any rudeness you encountered. Please know that we are committed to rectifying the situation and addressing your concerns promptly. We would like to extend our sincerest apologies and assure you that we are taking steps to investigate and resolve these issues internally. We understand your frustration and would like to make things right. Kindly reach out to us directly with your order details, and we will do our utmost to address your concerns, whether it involves sending the comb, refunding the units, or finding an acceptable resolution for you. Again, we apologize for the inconvenience and disappointment caused. Your satisfaction is our priority, and we hope to regain your trust in our products and services. Warm regards, Arabella Hair

Response from Arabella hairJan 15, 2024

Hi Bell we apologize for the order issue, Sending pictures before a return is necessary before returning. We want to make sure the product is in good condition and it will not affect your refund after we receive it. Also, we offer 30-day return, the return shipping fee will be paid by the buyer. you can check this link: https://www.arabellahair.com/pages/return-and-refund-policy Again, we are very sorry for what happened, we really want to help you, please let me know your email address or order number, we will contact you and solve the order issue. Thank you Arabella hair

Response from Arabella hairDec 19, 2023

Dear Jackiee D Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We're sorry to hear about the challenges you've faced in obtaining return information, and we understand the frustration this may have caused. Please rest assured that we take this matter seriously, and we are committed to resolving it promptly. Your feedback is invaluable, and we appreciate your diligence in saving the email threads as evidence. To expedite the return process, could you please provide us with your order number and any additional details about the incorrectly sent item? This information will help us investigate the issue and ensure a smooth resolution. Once we receive the necessary details, our dedicated team will work swiftly to facilitate the return process and ensure you receive the correct item as soon as possible. Again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further questions or concerns, please feel free to reach us. Thank you for your continued cooperation. Best regards, Arabella hair