I haven't used their site, but I received a notification from my bank indicating a $22 charge. I reached out to them via email, but I haven't received any response.
Response from AR15 DiscountsMay 14, 2024
Hello. I took a look into this case and I see that we cancelled the order, as it was immediately flagged by our fraud detection system and we never took the funds from your bank account. It would have only showed as a pending charge, and those typically fall off in 3-5 business days. I see that our office manager reached out to you on the 3rd, and ensured that we blocked any of the info from the order, so the person who tried to use your card will not be able to try to make an order on our site with your info again.
If you still see the pending charge in your account, please let us know and we can look into it.
Have a great day!
Michael Earnest
KH
Kelly H.
Do not use these guys
Do not use these guys, very scammy feel
looking at almost 1 month and still no movement on 2 instock items I ordered. They charged my card immediately but refuse to respond to any questions. their website chat system doesn't work, their request a call back (they say one day) has had me waiting 2 weeks, and a direct email hasn't been responded to in over a week. But they have my money, and no way to get a refund thru them since i cant even reach them.
Response from AR15 DiscountsMar 19, 2024
Hey Kelly! I'm really sorry for the delay in getting your order out the door. We do have delays posted on our site, due to us moving our warehouse, but that doesn't excuse the lack of communication in your order. I am bringing this up to the customer service team's attention and I assure you this won't happen again. Please reach out to us at [email protected] and I would be happy to get you a discount on a future order.
Have a great day!
Michael Earnest
MS
Michael S.
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM! I ordered a mount from them. They charged my credit card immediately but they have yet shipped my product. I have tried calling them, but get sent to voicemail. I left messages, but they will not return my call. I have sent email and they will not respond. I have tried their live chat and they cannot give me answers on my order or even cancel and refund my order. I believe it is just a computer that I was chatting with. So 2 weeks later I still do not have my product and no way to get refund. It was an in-stock item. Very frustrating. Please do not order from them
Response from AR15 DiscountsMar 13, 2024
Hey Michael! I am terribly sorry for the delay in getting this fixed, for you. There's no excuse and we dropped the ball. I'm not sure how, but in our system the order got placed into a draft status after it was paid for, and we didn't see it until you reached out. We have a couple options moving forward. I can upgrade you to one of two Vortex mounts (although they're not in FDE) like you purchased, or we can do a full refund. I will reach out to your email with the links for the replacement mounts. Either way, we'll get you taken care of.
Thanks and have a great day!
Michael Earnest
JA
Jay
Ar15discounts will never receive my…
Ar15discounts will never receive my business again. Ordered shotgun and didn’t get a shipping conformation, waited thinking this is normal an ended up contacting customer service and they said orders are ship in the order they are received. Another 5 days goes by and still no confirmation, reached out again by email and requested a phone call and got no response from them. My firearm didnt ship for 20 days and didn’t receive it for 27. The kicker is that it was bought as a present purchased on the 29th of November and I wasn’t able to gift it on Christmas.
Response from AR15 DiscountsDec 27, 2023
Hello! I am very sorry for the inconvenience. We did have a notice on the website that all FFL orders were being delayed 7-10 business days. However, it looks like we went past that with your order, and I do apologize for that, we are just inundated with orders from the holidays at the moment. If you would like to give us another chance, I would be more than happy to help you out and get you squared away, as we typically get orders out within 2 business days, outside of crazy times like this.
Have a wonderful day,
Michael Earnest
TS
Todd S.
Sent to wrong FFl been over 2 weeks not…
Sent to wrong FFl been over 2 weeks not one response to 9 different emails pis POOR CUSTOMER Service!!
Response from AR15 DiscountsDec 27, 2023
Hello! I am very sorry for the inconvenience. I have investigated this issue and we have taken corrective action with the associates that were working on this order. Once again, I am very sorry and if you would like to email me at [email protected], I would be more than happy to get you taken care of on your next order and make sure this doesn't happen again.
Have a wonderful day!
Michael Earnest
MI
Michigander
Horrible experience with a recent…
Horrible experience with a recent purchase. Ordered a receiver set and they shipped to the wrong address. Slow to practically no response to emails, refunds are at their will as the order has to make it back to them before it takes place. Even though they made the mistake!
PC
pc
no customer service
nearly impossible to reach customer service, took them almost 2 weeks to provide a useless response. Lifetime warranty / low price guarantee is a joke when they aren't even reachable, not that they even try to provide any service..
Be wary of restocking fees / return shipping, they want the customer to pay for shipping twice even when the item is defective.
Response from AR15 DiscountsDec 1, 2023
Hello! I am very sorry for the less-than-satisfactory experience you had. We are unfortunately behind on Customer Service requests due to the Thanksgiving holiday and Black Friday, but we are catching up. We don't charge restocking fees on any items, unless it is a serialized part, since there is more paperwork and labor involved in that, as well as any order returns well past 30 days. Return shipping is only deducted on returns, if there is nothing wrong with the item or if someone simply didn't want it. If there is a defect or issue with the item, we will 100% cover return shipping.
If you would like to reach out to me directly, email me at [email protected], and I would be happy to get this squared away for you.
Best,
Michael Earnest
SC
Shane C.
Bad Review Well Deserved
I don't leave many bad reviews. Normally, I would just take my business elsewhere, but the more I thought about this, and the company saying that I am a potential "FRAUDSTER" I couldn't let this go. And this to me is well deserved.
I purchased from these guys online for the first time this past Sunday with my credit card, a credit card that I've had for years. It wasn't much, $120 for a trigger. Everything went through so I thought that I was good to go. Next morning my order had been canceled. They canceled my order with out doing the decent thing and letting me know first. I had to email them to see why my order had been canceled. They did email me back stating that they use a company called "No Fraud", and that I didn't pass their security analysis, pretty much calling me a "fraudster". Unbelievable! I have purchased thousands of dollars from other online gun stores with this same credit card, and I've never had this happen! I used this same card to purchase a $2,500 Daniel Defense ar10 a month ago from Tombstone Tactical! On this purchase, I was also using the exact same address for shipping that's on my credit card for billing, I've lived at the same place for years.
Anyways, I got what I was after within a few minutes of being canceled at Optics Planet!
Just because your order goes through with this company doesn't mean that you are getting your items you just purchased. They cancel your order with out calling or emailing you as well! BUYER BEWARE!
Response from AR15 DiscountsDec 1, 2023
Hey Shane. I am very sorry for the issue you had with our customer service. Unfortunately, the order was declined due to our fraud protection software, but in no way are we calling you a fraudster, and that was never said in the email chat with our customer service team.
NoFraud uses a myriad of different factors when determining to pass or fail an order. We do use NoFraud because the amount of fraudulent orders on the internet has skyrocketed, and started to hit our company hard in 2020 and 2021. I would be more than happy to speak with you about why the order might not have passed, if you would like to email me at [email protected].
Best,
Michael Earnest
