DO NOT use this company. I Spent almost 200$ on a bolt carrier. 2 days later I got a email saying that my order was refunded due to being marked for Fraud. This isnt my first issue with them, The last part i ordered from them came all scratched and beat up.
Response from AR15 DiscountsOct 8, 2024
Hey Blake! I am very sorry for the inconvenience. We have used NoFraud for the last 4 years to help us with fraud detection and they have tremendously helped, not only us, but other customers. Sometimes they do err on the side of caution and will ask for customers to verify information to proceed with the order. Were you able to verify the information with NoFraud? Please let me know at [email protected] and I would be happy to help you out.
Best,
Michael Earnest
AP
Aaron P.
Everything’s a reject from a different company
I went through these people to build my first rifle. So I don’t know about all these tiny inconsistencies that can add up to big problems. In the end, I find they didn’t sell me a damn thing that was proper. Everything I’ve received from them was just a hair out of spec, just small enough to pass off to someone And make it seem like it they didn’t know to begin with. I am under the impression that they buy rejects that are hard to identify and sell them like it’s nothing. I’m so pissed off at the quality of the rifle I have and the only reason it sucks , it’s because the foundation of my rifle the upper and lower are just out of spec enough to be problematic. This aside I’ve had to send so much stuff back to them that I have completely given up on this company and refuse to order anything from them anymore even if they were to offer me coupons Etc. etc. I will never give these people my money again. They are the definition of professional scammers. Because in the end you won’t have a leg to stand on when it comes to recouping your losses.
Response from AR15 DiscountsOct 4, 2024
Hey Aaron! I am very sorry for the troubles you had with a couple of your parts you got from us. I do see that we issued a 15% refund for the gouge on the Aero Precision upper receiver. We QA as many products as we can, but when it comes to other brands' products, we have no control over how they do their QA. With that being said, Aero has a solid reputation and this was a one-off lemon. It was also something that could have happened in transit. We would have been happy to send you a prepaid return label for a full refund, as we did for the bolt assembly that wasn't up to your standards. I wouldn't call that scamming, as we were more than happy to accommodate you to the best of our ability. I do see some other items that were purchased, that you didn't have issues with. If you did, please let us know and we are more than happy to get it corrected. Please let me know if you have any questions or concerns.
Thanks and have a great day!
Michael Earnest
NI
Nick
Lack of customer service doesn't deserve your business
Good deals if they send you what you ordered but in the event that you need to return something, it's a nightmare. Worst customer service I've ever experienced online. Impossible to get a response via email or phone. Finally received an vague email but still had questions. After searching, I found a phone number on another site. Started trying to call. No answer. No returned call. Nothing. The item they shipped not at described was their error yet they make it impossible to hold them accountable. There are many other businesses online that are much more worthy of your business.
Response from AR15 DiscountsSep 27, 2024
Hey Nick! I am very sorry for the delay in getting back to you! I know one of our customer service reps got back with you yesterday to get your situation taken care of. Unfortunately, when dealing with different types of aluminum (6061 and 7075 aluminum), even if cerakoted together, it is common for them to have variations in shade. We will work on trying to get a better match for you and get it sent back out. Please let me know if you have any questions or concerns.
Best,
Michael Earnest
MB
marco B.
Stay away. Long time process, no response from tier2, money wasted
Contacted them before placing an order and all seemed to be great. 1st order was blocked with no reason. Contacted client service and was told about No Fraud block and suggested to make a second try. Made second order, blocked again but this time I was emailed by No Fraud to provide picture of my ID card and Credit Card (covered on sensitive parts), I did it but even this time my order was cancelled with no given reason. Inquired tier2 about this and no response has been given. I lost a lot of time, but more than this, more than 50 USD worth of currency conversion that nobody will ever refund me and capped credit card with no possibility to buy elsewhere. If you don't want to lose time, please stay away.
Just to add that the comment here below is stating I was using a freight forwarder: totally wrong (I suggest to look at messages I sent to your own people even before making the order), it was for a colleague of mine working at a Shipyard in Louisiana and also the order was all for NO FFL parts as discussed since before taking the order itself and agreed with your same people....
Response from AR15 DiscountsSep 26, 2024
Hey there Marco! I am very sorry for the experience you had with your order, but I wanted to shed some light onto the decision to cancel your order. We utilize NoFraud in helping determining fraudulent orders to protect, not only us, but customers who might suffer from fraud. There are certain aspects to an order that will automatically cancel an order. The first being a foreign IP address. Your IP address was based out of the country, and the email you use is a foreign-hosted email address. We are selling firearms parts and can't risk these parts being exported out of the country. The shipping address used was a freight forwarding company, which is another red flag for NoFraud. Typically, when a freight forwarding company is used, the product is going out of the country. If you have any questions or concerns, please feel free to reach out to me.
Best,
Michael Earnest
BA
Brian A.
This place blows…do not use at all
This place blows…do not use at all! Takes forever to ship, returns process is a joke, then they will cancel your orders after you complain! Real professional group of clowns…shop at CTD or Buds online!
JL
Jason L.
A COMPANY WITH NO INTEGRITY They lied…
A COMPANY WITH NO INTEGRITY They lied to me about my order. They told me that it was to be delivered on 8-28-2024 after I ordered it 8-27-2024 for overnight delivery which cost extra. I checked back to see if I could get the tracking number. They wouldn't provide me with a tracking number and said it was still being processed and wouldn't be delivered today despite my paying for it.
Response from AR15 DiscountsAug 28, 2024
Hey there! I am very sorry for the inconvenience. We just deployed some changes to our site to allow for live shipping rates and other shipping options, such as overnight shipping. Our order processors are trying to get used to the new systems, but they are going through some transitional headaches with it as well. We have fixed this, so it won't happen again. Again, we are very sorry for the inconvenience. If you would like to give us another chance, we would be happy to hook you up with a discount.
Have a great day!
Michael Earnest
LF
Larry F.
Delivery Instructions were the definition of simplicity
This order never arrived and now I find out it was retained by the post office and then returned. I am out the price of the item and delivery instructions were not followed. Trust Pilot reviews indicate this once great vendor is going downhill fast. I was not aware that dirty bird was a subsidiary, I guess Im done with them too.
"""Order #AD1022254 was placed on March 14, 2024 and is currently Completed."""
Response from AR15 DiscountsJul 1, 2024
Hello! I am very sorry for the troubles with your order. I looked up your order, in our email server, and it looks like we reached out to you via email a couple of times. I don't see a reply, however. One of our senior CS reps also attempted to call you at the number we have on file, but we didn't have any luck their either. Can you please reach out to us via email at [email protected] or here, and we can get this taken care of for you? Please let me know if you have any questions or concerns.
Best,
Michael Earnest
MB
M B.
Horrible customer service
Horrible customer service. Recieved a damaged/open package from UPS and they will not issue a refund or replacement parts. Half my order was missing. I sent the delivery picture form UPS showing items hanging out of the poorly packaged bag. Representatives take multiple days to get back to you with no resolution. Very unhappy with my purchase through them, very poor customer service.
Response from AR15 DiscountsMay 14, 2024
Hello! I am very sorry for the delay in getting you taken care of. I do see we initiated a refund for you on the 9th, so you should be taken care of there. I have also reached out to our shipping manager to ensure best shipping practices, when it comes to some of the items you bought, since we did drop the ball on how the package was handled. Once again, we are very sorry for the inconvenience and if you would like to give us another shot, reach out to us and we can get you hooked up on your next order.
Thanks and have a great day!
Michael Earnest
