Emily N.
Instagram Swimsuit Advertisements: Proceed with Caution
Never ordering from random Instagram companies again! It took WAY to long to receive my order, could not track the exact location of my package, and the reviews did not seem like real customers, just people sponsored by the company. Because of this, I highly doubted the legitimacy of this company. I DID finally receive my suits 2 months after I placed my order and the company did compensate me for the delay which I really appreciated. I like the materials and colors, but the fit (especially on the bottoms) could be a little more precise. The swimsuits are pretty good quality, but were not worth the long wait, fear of it being a scam, and the many back and forth emails with their customer service. Because of the experience I had, I still cannot personally recommend ordering from this company.
Response from Aqua Tropic SwimwearAug 6, 2020
Hello Emily, Thank you for your feedback. We are very sorry for your experience and that your order was delayed. Few orders can experience this problem during these unprecedented times (covid-19). Unfortunately, your order was one of them. The customer service rep that handled your case was not adequately trained to deal with a case such as yours. We are very sorry about that. We should have trained the rep to handle an unusual case like yours. Luckily, thanks to your feedback, the reps are aware of this now. We did try to make things right by compensating you for this problem. The great majority of our reviews are from real customers; only a couple of them are from influencers that are satisfied with our swimsuits. We are glad that you liked the quality and colors of our suits. Hopefully, you will enjoy them. Once again, we are very sorry for your experience. If you have any other questions or concerns, please send us an email to [email protected]. Best wishes, Aqua Tropic Customer Support Manager