Aquatica BathReviews of aquaticausa.com

The product lead time was not made clear on your website. I mistakenly placed my order assuming it would only take a few days.

I purchased a home that has a luna tub. The suction area was cracked on the euroclicker, so the tub would not hold water. It would slowly drain and never fully fill. I reached out to your customer service team, sent photos, told the person the exact month and year the tub was purchased. I was advised to order a euro clicker, which I did. The clicker was sent and it was not the correct size. I called 5 times, emailed at least 5 times with not one person getting back to me. To ignore customers, when the error was on your end is horrible customer service. I still do not have my updated clicker. It was a simple fix, that caused a silly level of frustration. They said it was shipped, and I hope this one arrives and works properly.

I have been impressed with everything I have read about the product, but when I contacted the company with a simple technical clarification question I was not impressed at all. The sales representative was rude and dismissive of my concern. He had no suggestion about how to find an answer to my question and concluded our conversation by saying “good luck” in a facetious tone. I will not be doing business with this company.

Ordered my tub on March 14 and was quoted 8 weeks delivery, the middle of May. Eight weeks passed and I called customer service and was informed the tub was delayed and it will be another 2-4 weeks. Three weeks passed, early June, and I called customer service and was informed the tub would arrive the week of June 14. Then I received my first official update from Aquatica on June 17, informing me the tub has an ETA scheduled for the week of June 28. On a scale of 1-10 for customer communication, my rating is a strong 1. I have not seen the tub so I cannot comment on its quality. Hopefully, I can update this review and say the wait was worth it.