Aquatica BathReviews of aquaticausa.com

UPDATE DEC 23rd 2023: Aquatica is still non-responsive. I did finally get a live person who said he needed to check with Logistics and would get right back to me. Of course I have heard nothing since. I would stay away from this company, the products are beautiful and look amazing but their customer service is an absolute ZERO. Original post: We received our hot tub in April 2022. Some of the side panels were broken when the hot tub arrived and they never hung/attached correctly. After many emails, texts, and phone calls from us to Aquatica about the defective design of the side panels and the way they are attached (fixed) to the hot tub, on December 4, 2022, a rep from Aquatica confirmed in an email that "We are in the process of upgrading the panels. The way they are fixed has changed." The rep then told us that replacement side panels would be sent to us in the spring of 2023 (by May 2023). We are now well into September 2023 and nothing ever arrived. Aquatica has gone completely silent and will not respond to us, despite previously acknowledging that the design of the side panels was defective and telling us that we would be receiving replacement panels.

Wanting a response for order # S9915 Been trying to get ahold of someone. Is this a scam ? June 5th I received an email saying 14 weeks estimated time of delivery. We are going on 17 weeks. Most troubling is the lack of communication.

We placed an order for a ofuro tub at the end of July 2023, and it has been paid for. To date, we have not been able to get a response to phone messages, or emails, requesting the status of our order. Definitely wondering if this is a scam! If it is not a scam, then beware as the company has stinking lousy customer service.

Never buy there! They will not answer your phone calls, your email and there is no real store. Its a scam! I have now to wait to be refunded by my credit card company.

Don’t spend a dime here. You’ll never see the product. It’s been 4 months, no product and no response to numerous requests for information. 4 months and 8,000.00 layer and I still have no vanity. They are horrible!!

I ordered an infinity vibe hot tub $35,000 sometime summer 2021. Received November 2022. Since then it has never worked. Repeated calls and messages to the Latvian production facility. Promises made and not kept. We spent over $20,000 to an our landscaper to oversee the installation ie cement pad and electrical and plumbing. I might add that there were no functional blueprints and we needed to employ a crane twice. At $2,000 per time. So we are in for about $70,000. And it’s SO bad, I am having it removed. $70,000 goodbye. But not worth my health. This has been the most unprofessional company I’ve ever dealt with. Unless you love misery stay away from Aquatica and their faulty product and no support company

I purchased a Baby Boomer tub and had major problems with the handle. It did not align at the other end where it connects. (wish I could show pictures) I noticed it when the tub was sitting in my garage before it was installed. I mentioned it to a sales associate and he said he’ll have a contractor look at it. The contractors came and made the alignment closer and it worked one or two times without leaking. After that, it leaked all over the floor. They came to repair it a second time, and It leaked again. They offered me another tub. So in haste, I picked a cheaper Lullaby nano tub at no charge. That tub ended up not suiting our needs so we just bought a standard tub at the Home Depot. So we literally threw away the $6000 Boomer tub- seems like it could not be fixed. Got stuck with a Lullaby nano tub in the garage. Paid installation and tile work two times. It’s part my fault for allowing them to install a defective tub. The Aquatica employees got sick of me complaining about the defective junk they sold me and ignored my phone calls. I was gullible enough to believe that the tub would be fixed. It should’ve been returned and my money refunded!

The Downtown Spa I purchased from Aquatica USA in April 2022 is no longer operable as of December 2022 due to a broken control panel. The company is unresponsive to multiple phone messages asking for help on a product that is still under warranty.