A Pup Above Reviews | Read Customer Reviews of apupabove.com

A Pup Above Reviews | Read Customer Reviews of apupabove.com

A Pup Above reviews

109 approved reviews, newest moderated first

Melanie R.
Jun 13, 2023
MY DOG DIED THE LAST WEEK IN FEBRUARY
MY DOG DIED THE LAST WEEK IN FEBRUARY. I WENT ONLINE TO FIND A NUMBER TO CALL TO CANCEL MY SUBSCRIPTION...NO NUMBER! Each month I would go online to cancel, since no communication followed I had to assume it was cancelled...until another box arrived. 5 times I attempted to cancel under "manage your subscription. Now I have been charged for 6 shipments at $141.00 per shipment and they are refusing to refund. I even started sending it back but guess what.. theres no where to return it. Poor customer service and heartbreaking after losing my pup.
Response from A Pup AboveJun 20, 2023
Dear Melanie, We're truly sorry for the loss of your pup. Losing a furry companion is an incredibly difficult experience, and our hearts go out to you during this challenging time. We understand your frustration regarding the cancellation process and the unexpected charges, but want to clarify that we refunded your last order as soon as you contacted us. However, since you hadn't previously informed us about canceling your subscription via any of our contact options (chat, email, text, social messages, etc.), we were unable to refund the other 5 orders. We genuinely regret any confusion or miscommunication that may have occurred. Please feel free to reach back out to our customer support team if you have more questions, and we'll be more than willing to assist you further. Best regards, A Pup Above Team
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Susan
May 29, 2023
Switched from The Farmer's Dog
Switched from The Farmer's Dog to A Pup Above. My dog loves A Pup Above fresh food especially the beef stew. I'm so glad I found this food! So much better!
Response from A Pup AboveJun 3, 2026
Love hearing the Beef Stew is the favorite. So glad you found us, and thank you for making the switch.
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Lily R.
Jan 24, 2023
Amazing food for your pup!
Amazing food for your pup!! When I received the package I was amazed by this company. The way they invest in the packaging is amazing and the quality is great!! My dog loves eating carrots so this was perfect for her!
Response from A Pup AboveJun 3, 2026
Thank you. We put real thought into the packaging, so it's nice when that shows up. Glad the veggies were a hit with your girl.
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Winnie P.
Jan 23, 2023
great fresh dog food
The food was packaged very well and my dogs loved the food! super easy to feed and has great ingredients.
Response from A Pup AboveJun 3, 2026
Easy to serve and a clean bowl is exactly what we're going for. Thank you for the kind words.
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Sandra Essie and A.
Jan 8, 2023
No other dog food compares!
The quality of the food is above all others! My dogs devour the frozen patties in minutes. As a dog mom, I appreciate the cooking techniques, locally sourced ingredients, veterinary formulated recipes, and the ability to track all ingredients! What more could I ask for for my family members?
Response from A Pup AboveJun 3, 2026
You noticed the things we care about most. Being able to trace every ingredient matters to us as much as it does to you. Thank you, and give Aspen a treat from us.
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Tiffani M.
Dec 21, 2022
Awesome food!
My corgis are big fans of A Pup Above's gently cooked frozen food. I love that they are made with human grade ingredients and plenty of veggies. My pickiest eater of the three definitely loves this food and he gobbles it right down.
Response from A Pup AboveJun 3, 2026
Winning over the pickiest of three corgis is high praise. Glad the real ingredients and veggies are landing, and that he gobbles it down.
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Alisha
Dec 20, 2022
My dog loves it!!
Our order shipped very quickly! It was packaged very well & still frozen using arrival! The ingredients are wonderful! my dogs absolutely loves the chicken & the beef!
Response from A Pup AboveJun 3, 2026
Quick, frozen, and a dog that loves both recipes. That's the goal. Thank you.
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Amber D.
Nov 1, 2022
My dog tried A Pup Above via a…
My dog tried A Pup Above via a partnership with pupfluence. She loved the fresh food and I loved how easy the entire process was. The food was delivered frozen and I placed it the freezer. I pulled it out and thawed before use and it could not have been more simple.
Response from A Pup AboveJun 3, 2026
So glad the whole thing was simple from freezer to bowl, and that she loved it. Thanks for trying us.
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