A Pup AboveReviews of apupabove.com

Have been buying for 6+ months. Quality of food is good, ability to change recurring order is a bonus, and pricing is competitive. Use of shipping contractor is sketchy and not reliable. Shipment always arrives in a defrosted state, not always delivered as stated in tracking, not always delivered to door, and not notified promptly when delivered. If as a customer am buying from company, do not want to deal with shipping contractor for issues. All you get is the run around. If shipping issues continue, will rethink purchasing.

My dogs were trying to be runway models or something and basically never ate their food until A Pup Above- they love it :)!

My pup loves this food and it's the only one I have found that's not 25-20% fat, which, btw, is horrible for any dog long term. I will say it's still 16% fat. I wish this company could make a fresh food that's 10-13% FAT, as this is what's best for our babies long term. If we want, we can increase the fat ourselves by adding an oil, so that I think would actually increase your sales significantly.

Misleading and non-honest sale pricing being advertised on this brands main website. Shady business practices. If you able to, steer clear from this brand.

My fiancée attempted to call them to pause our subscription because our dog was experiencing diarrhea. Unfortunately, there is nobody to speak to and they force you to text them. She texted them to pause the next order and somehow "a pup above" decided to send us 2 more orders equaling $1,300. When my fiancée fought this they told her that she accidentally ordered 4 months before pausing subscription. Of course, that is not true and we have evidence via text, etc. We are contacting our credit card company, BBB, etc. This is the worst experience we have had with a dog food supplier and we sincerely warn any future customers from doing business with them. Our story is not unique as you see other Reviewers with similar stories.

Very disappointing experience with A Pup Above. I paused my subscription because my dog became very sick on their food, yet they still processed TWO orders back-to-back, totaling over $1,300 in frozen dog food. That’s an unreasonable amount for any household to store. I tried contacting them multiple times through email, phone, and text before shipment and received no help. They shipped both orders anyway and are now refusing a refund. I’ve since escalated this through PayPal. Just be aware before ordering.

They spam me with their emails. I never signed up for them just randomly started getting them. I used their unsubscribe link and said it was successful yet continue to get their emails. I reached out to them to tell them to stop spamming me with their emails and they "claim" they "attempted" to remove my email address from their email list but here we are, a month later and I am STILL getting them. Why would I ever bother ordering from a company that spams with emails I didn't sign up for and pretend they do it but clearly they don't.

It was good until it wasn't....long story short, my dog loves 'A Pup Above' but their customer service and their subscription service needs major improvement. I got double-shipped a big shipment of food (7lb/$300 order x 2) and am very upset due to 1) being charged twice within days of each other and 2) I have no room for 14lbs of frozen food in my fridge!! I emailed customer service saying that I did not authorize the 2nd subscription shipment that was placed at 2am (I was asleep when the additional subscription/order was placed) and their response was 'Did you perhaps hit the 'send now' button?' indicating that I had maybe made a mistake and accidentally ordered more food in my sleep?!?! They will do nothing but say 'sorry the shipment has already been shipped.' I am beyond frustrated with this whole situation. It's upsetting because my dog loves the food but I refuse to continue spending my hard earned money on a company that refuses to do right by their customers. Save yourself the trouble, don't sign up for their subscription plan...as evidenced by other negative reviews here. It's a shit-show.