April CornellReviews of aprilcornell.com

I placed an order a couple of months ago on-line for a Kaftan that I have still never received. I have reached out to this company to try and obtain the status of my order and I never receive a reply to my emails and my voicemails are never returned. The phone is never answered. It seems that I have been ripped off.

I am leaving a negative review hoping that April Cornell will take notice of my feedback. I have enjoyed the products, but there is no way to communicate with this business. They do not answer their phone in person, and do not respond to voicemail or e-mail messages. This is unacceptable to me as a consumer. I hope April Cornell gets their customer service organized. The product is important, but customer service is a critical aspect of their business, and it is shocking they don't know this.

Very unhappy experience with April Cornell. I placed an order 2 weeks ago for a pair of boots for a Christmas present. The credit card was promptly charged for the price of the boots, plus an exorbitant s&h fee, but I bit the bullet and bought them. It said they were "In Stock". After not hearing anything for 12 days after placing the order about the boots being shipped, I tried to use the website to determine the order status with no luck - very poor website design. The only way to "Contact Us" was via email. It took them 2 days to respond, only to be told that the boot was no longer in stock in the size that I had ordered and paid for. Who knows how long it would have taken them to get around to notify me that they were not honoring my order, and I would receive a refund in 2-3 days with processing.

I bought a tablecloth which looked like it had a very light background on the website. To my surprise, the tablecloth that I received was largely green. April Cornell charges $12 for returns unless IT determines that there was a quality problem. In this case it didn't. So I'm stuck paying $80 (including all of the shipping charges) to get my original $48 back. I'll never buy from them again!!!

I was very worried that I would not receive my orders as I did not receive any shipping or tracking info on my last 2 orders and I was very upset, however I finally received email confirmation the my orders shipped so I am relieved now.

Sizing is super odd. I ordered two dresses and one didn’t fit so I returned it. I am easily a medium and sometimes a large. A small was huge. I had to get an XS in one dress and I only know that because the lady on the phone had the same measurements as me. My friend ordered me a dress as a gift and got a medium and it was too large. Then she got a small and it was too large. The shipping exchange took months! Then on the last try for an xs they never got back to her. Also the quality is so cheap. Walmart style cheap. It is so not worth the money.

I have been trying to reach customer service all day! No success. Have left several messages, none of which have been returned. Returned an item over 3 weeks ago. Was told last week it would take 2 weeks to process the return.Now at week 3+ and no refund and no answer at customer service. Do NOT recommend!

The sizes were way off on the dresses. I returned 2 dresses immediately and it has been a month since I returned them. Customer Service is horrible. They do not answer their phone and you cannot wait for a representative. It eventually forces you to leave a message. It took 5 days for a call back and then when I was speaking the phone disconnected and they didn't call back. Tried emailing and they said 3 weeks from receiving it. It has been over 3 weeks and after emailing again they said they were busy and it would be processed soon. I will not buy from them again. Don't do it...not worth it.