April CornellReviews of aprilcornell.com

I wish I had read these reviews before making my purchase. I ordered two dresses. One fit fine the other I need to exchange. I have emailed, left repeated phone messages on their 'customer service' line, left both facebook and instagram messages and nothing. I will never order from them again as if you need customer service there is NONE.

Nope, nope, nope. If you give them your money and find out you want to return it for a refund, don't expect to get it. Still waiting... Customer service is essentially non-existent. You're shouting into an echo chamber.

NO customer service! I am so frustrated at myself for choosing this company. I have a gala event at the end of June and I ordered two dresses in May. Ordering and receiving the dresses was an ok experience but one of the dresses is far too big. I wanted to exchange it and they state on the order form to CALL the phone number to do the exchange because they will cover the shipping cost (which is significant-about $20CAD).they only give you 30 days to do the exchange and it’s been 7 days already of being ghosted. I have called 8 times, left 2 voice messages and emailed them / all my messages stressed the importance of time as I need the dress within 2 weeks now. If you don’t have the staff to run an online service, you shouldn’t be doing this work. I feel extremely disappointed. I used to love this brand and when they had physical shops it was my absolute go to for any event. Sadly now I won’t ever purchase from April Cornell again.

Non-existent customer service. Horrible quality! Ordered two dresses. Waited weeks for them to arrive. Finally, one of the two arrived. They said it was a dress, and looks nice online. So see through it’s not even funny. Even with skin toned underwear on it shows, so guess it will be a cover up as I have tried too call numerous times, wait on hold forever, only to end up being told (automated) to leave a voicemail. I have left 3 voicemails over the last 2 weeks, and emailed 3 times to no avail. Customer service is poor to say the least. I paid $24.00 for shipping. Finally the other dress arrived, and it’s like a pillow case, plus the hem is not finished (can’t tell that from the picture or description online). Infuriating!!! Never, ever, again.

Oh be careful! They are scam. Over 3 weeks trying to reach costumer Services by phone and email to exchange the item sent with wrong details and title. But NO ANSWER NOT AT ALL. Scam!!! PayPal is not active for the purchase. Only credit card! They charge $20 for shipping fee + $20 for exchange. Horrible experience.

Also having trouble getting a refund for a returned item. Also unable to get a response from Customer Service.

I ordered two night gowns. The quality was very nice, however, I have been trying to contact the company for 2 weeks now in order to exchange for a smaller size. They do not answer their phones, emails, or chat messages. They state they will get back with me. I finally printed a return label. Took pictures of everything I sent. I have a receipt. Not confident this company will ever respond without some serious action on my part. Very disappointing. I wonder who really owns this company. The customer service is not that of a nice little New England company.

Beware!--ordered several items; AC immediately charged my bank account; did not receive the items, and did not receive shipping info as stated on AC site; emailed 2x inquiring with no response; called customer service, waited on hold for over 15 minutes, then prompted to leave message with a promise of a return call-- never received a response. Shameful and deceptive!