April CornellReviews of aprilcornell.com

I ordered a gift for my sister. Afterward it occurred to me that I should call customer service to ensure the price wouldn't be included on any invoice included with the order. Called customer service twice ... only option was to leave my name, phone number and order #. with promise of a call back. Didn't get a call back, so I called their store in Vermont directly. Then got an email today that gift would be shipped in one to two weeks! Sent a reply expressing surprise and consternation. Then I went online and read the dreadful reviews. I sent a second email asking that my order be cancelled. This will be my first and last attempt to purchase from April Cornell. (Disappointing because my sister likes their products.) It appears April Cornell is not equipped to handle online orders despite reports that such orders represent 1/3 of their sales.

I have never purchased anything from april cornell. And was about to make one when I decided to read the reviews. It has persuaded me to shop elsewhere.

I was sent a nightgown with rust stains on it-it also looked like it had possibly been washed,returned to the company and then sent to me. There is NO customer service, they will not return calls and they do not return emails. Very frustrating as I have purchased many items from this company over the years and now for whatever reason have no ability to get an issue resolved due to their abysmal customer service.

I returned a dress that took several weeks to receive and when I finally got it was not what I expected. Canada Post provided a receipt with tracking so I was able to check to make sure the item was returned on time. The dress was received on June 3 … it is now July 7 and to date I have not received a refund to my credit card! One email response stated that there is a delay in refund payments and to expect the refund in 2-3 weeks. Well, it’s several weeks past the date of return and nothing has been done. I sent out more emails with no response. I won’t be ordering from this company again. Sadly, I may never get my money back. L Fraser, Canada

Bought a Vacationer raffia hat from April Cornell. What they shipped looked like a factory second with very visible fraying along one side of the brim. Emailed customer service; no response. Wrote a review of the product on their website; they did not post it. Their return policy allows for credit only.

What happened?! I used to be so happy with April Cornell’s products and service! But recently, I made a purchase and returned the items within the allotted time and proper paperwork and have not received my refund in a month. I’ve written an email, called and left a message and have called and waited on hold forever many times and they hang up after a certain time. Where are you guys?!

Have been trying to get in touch with them about a dress that needs to be returned! The dress is good quality but it runs very large. No answer or return call from Customer Service on several days late last week and no email response either! The last date that was attempted was today 6/18/24. I already ordered a new size but if I do not hear back from them for this return, I will NEVER order from them again!

Terrible. I returned both dresses, totally $350 dollars, and never received confirmation, nor any refund. Their customer service email address and phone numbers are nonfunctional.