April CornellReviews of aprilcornell.com

Have ordered from this company for several years and initially had great service. The last two orders were nightmare experiences. On one, they mixed up my orders with another customer. Several months later, it was resolved. Currently, an error occurred and I received 2 identical orders. Have attempted to contact them daily (for 5 days) by the number posted, as well as sending an email. Have not received any response. Does this company still exist? They seem willing to take the money but not to deal with customer service issues.

I ordered several items and the delivery was slow. They sent me some of them and back ordered another product without telling me. And now I cannot get an answer from them or a cancellation. My next step will be to go to my credit card company and lodge a complaint.

Worst customer service I have ever seen. My order was shipped missing one item that I was still charged for. Tried calling them for three days but it is impossible to reach a live person, they don’t even have one person who answers the phone, all calls go directly to voicemail. When someone eventually emailed me back I was promised the item would be sent out, then I received a notice by email they were refunding my credit card instead. So now I have one of two matching cushions. This is a terrible company, don’t give them any business until they start proving adequate customer service.

Me too! Very disappointed at the attitude of the company. Great image but it falls very short. I kept emailing the company from the UK to ask if they could gift wrap with a message to my family who live in the US and after several emails they eventually replied they could not help. I wonder who owns such a dreadful company? Very disappointing.

I wish I had read all of the reviews before making my purchase. I ordered a corduroy dress. The write up indicated it had long sleeves, which it did not. I promptly returned it. After two weeks I contacted them as I had not received my refund. I was told that due to many returns it takes approximately 3 weeks to process the return. It is now over 1 month. This is very poor customer service and I will not be ordering again from this company.

Nothing went wrong because I read the reviews BEFORE you got my money. Sorry to learn that you cheated and disappointed all of these good people wio gave you their money and their trust. It will catch up to you. It did today.

I have been waiting for a refund for over a month. The product I received was not the colors that was shown in the online picture. I had to pay shipment costs to return and it was their problem for almost false advertising. I’m a senior and need my refund. I hope Customer Service reads this and I hope potential buyers don’t waste their money

I have had the same experience with customer service not calling me back--waiting 2 months still. I called this morning, left another msg & emailed. Nothing again. Finding damage in my clothes, no responses. I was referring people to the store near my work. I will cease to do that and share my story need be.