April CornellReviews of aprilcornell.com

I am getting married in a week. I ordered a pair of shoes for my wedding paying a 2 day shipping fee of $27.00 and some change expecting them to be to me a few days ahead of time. It has been 6 days now? I just got them. I am getting married tomorrow. I will call April Cornell Company and demand my shipping money back. SAD and so disappointing. Their advertising is beautiful, but SOOOO mis-leading.

I also wish that I had read the reviews ahead of time. Their customer Service is non existent! I have an item that I was hoping to replace with a different size and the instructions were to call first. I have called numerous times in the past week and sent 2 emails, with no return calls or emails. Since there is no one answering, I will return the item with my fingers crossed that I will receive a refund.

Time for a larger lawsuit apparently. Allegedly, they find it very hard to get back to paying customers in a timely manner if at all it seems and in my experience. They ask for their customers to be patient and kind. Is this company being kind by taking people's money immediately, and then crickets unless you hound them, making the whole purchase experience so frustrating? This is a huge and wealthy company! They cannot do better than this? I call that very unkind to the public. Disrespectful of people's time and money. I placed an order a week ago and heard nothing but an email confirmation WITH an order number and then of course they deducted 276.00 out of my account immediately. Then when I went to website to track the order a week later after hearing nothing, they said ORDER DOES NOT EXIST!!!! April Cornell stole money out of my account the week before as soon as I clicked buy yet does not have the kindness or respect to return emails or phone messages after a week. I have to start a fraud investigation now with my bank to get my money back. I'm sure April and her sons have a good life taking your money and then never delivering. Don't order from this company. Their customer service doesn't exist apparently. You call and call, and they have a message saying we are soo busy leave us a message and we will call you back. Apparently, they have no intention of calling you back, especially if you read the other reviews. It's scary they are alllowed to conduct their business like this. Don't give this company any of your hard earned money. They will take it, spend it and not deliver your merchandise if ever, or ever talk to you about it again!!! They hope you will give up after they steal your money NOT! One reviewer simply gave up! Read all the reviews of people trying to work with this company to no avail. They need to be investigated in my view and we are starting it with my bank after reading the rest of these reviews. I have left 10 messages and emailed them as well. The only info is my order does not exist. But it sure exists as a line item deduction in my bank account and on the confirmation email I got right after they took my money. This is fraud in my view and I.hqvr to add allegedly, and we will get our money back! They cannot get away with this.

I love April Cornell table linens but the clothing is another story. I was very disappointed with the fabric and color of the dress I ordered. Then I was so very frustrated with their return policy! There is no way to get through to them. I used the chat option. They finally responded but didn't answer my question. But they did give me an address if I had further questions.So I wrote to that address, pushed send and got an error message! It was the address they gave me! Some one is not paying attention to important details. That is the same issue with the fabric they use in the clothing, very flimsy cloth.

The customer service is terrible... you cannot get any access to their online * start return* ... if you put in the information, they ask for ... the only response you get is we could not find that order!! So, I decided to call customer service, they're so happy to assist you, that they will not answer the phone and also, they will not call you back when a message was left for them, and while I cannot get a prepaid label to return the item, I will send it back on my own .... the dress I ordered was not even close in color to the dress in the catalog, the quality and design is not worth the price I paid.

Wish I had read the reviews before purchasing, terrible customer support so I agree, DITTO. No return phone calls after two days and three messages. Also no responses to emails from their customer support team. Buyer beware.

I am sad to have to add to the negative experiences with April Cornell. I read the review that said, "Nightmare". I have to say, "Ditto". I ordered three dresses. Could NOT get them to send me a return label, so sent two back at my own expense. Have yet to see a credit come my way after two weeks. The third dress I needed to exchange for a different size. Was told I would be emailed a label and directions. Again, after three weeks, nothing. No returned calls or emails. I am now beyond my 30 day allowable exchange period. I have given up on them and am keeping the one dress that is slightly too large. Will not feel great wearing it. This was my second time ordering from AC. I was excited because their catalogs promise such beautiful items found nowhere else. The service made this such a stressful experience I will never order from them again. This is not what I wanted, as I like their style. If you are absolutely positive about your size and KNOW you'll be happy with the fabric, color, length, etc. then go ahead and order. If you even have an idea you might need customer support, don't place your order. It's not worth the time and worry. You'll be out your money, for sure. Sorry to have to write this, but felt I must share the caution.

NADA Zero response from customer service for an exchange. Multiple phone calls with the same recording about how their call volume was exceptionally busy. Multiple messages and emails, still no response. Finally gave up and returned what I had hope to exchange.