Aprés NailReviews of apresnail.com

El pasado dia 16 septiembre compre mi lámpara de secado de gel y a penas 12 días después se comenzó a despegar la tapa superior y la tapa del teclado. Muy mala experiencia para un producto tan caro

I never bought nails from this company, and pruchases a set of one style, which were fine. then i wanted to reorder, and ordered the exact same style and size med almond, but instead of clear, i ordered hombre. The sizes were completely different, They sent me a return label, so i returned all 4 bags, which was my whole order and they gave me $1.00 with change. Making me pay for shipping. They are a cheating company, and the nails are dollar store grade.

Package arrived missing most of wha I ordered. Reached out to customer service, started a claim, and was told that they conducted an internal investigation and everything should be in my package. Refused to provide any proof at all of this investigation. Claimed to have footage of it being packed but suspiciously couldn't show me that footage for security reasons. Do not buy from this brand because they will commit fraud and then cover it up.

Their shipping sucks, it takes for ever and they can’t do anything about it, my package was somehow in my city the day before it was supposed to be delivered, still didn’t get delivered yet it ended up going back to another state the day of the new delivery day, it’s a huge inconvenience and made me miss out on hundreds of dollars because of rescheduling clients

My shipment got lost and they could not resolve the issue in time for a very important occasion. Their customer service is very poor said they could do one thing and didn’t. It does not take much for them to overnight a messed up shipment. My husband works in the shipping industry and can attest to this. I will never recommend or buy from them again.

Customer Service (Abigail) very rude. My order was very late and hadn't moved in almost 2 weeks. I asked what I should do, she said she'd send out a replacement. Well, here I am almost 2 months past my original order date, I finally received my original order. But no compensation for the wait. They said once the "compensation order" comes in I can keep it but even that hasn't moved. I doubt anyone at the company cares enough to read this. Due to their lack of response on the website. Bottom line for me is that they only care about sales. Which is important but if I'm paying this much for products for me and my clients I'd like feel like they want me to be a returning customer, which I could be but if the only answer I'm getting is basically "sorry for the inconvenience, you just have to wait" I don't know how inclined I am to reordering.

Terrible customer service, was placing an order with a discount code that worked right up till completion then it suddenly said “this discount code is not available to you”. I contacted customer service to only be told that codes are email linked and was ignored when I said I never received my welcome one. I told them I’d go elsewhere and to not contact me again unless it was a supervisor and yet the snotty Abigail replied again with have a good day ignoring my request for a supervisor.

I’m surprised with the policy of return and refund from this company along with the customer service. They sent me wrong item and I asked for a refund with prepaid label for the wrong item was sent. They refused to pay the shipping cost and said the system doesn't allow modify the order or pay for the return shipping. Customer services is very rude with ridiculous policy. This is my first time order directly from Apres and I'm not gonna purchase again in the future. This is not type of business that we should support with this type attitude. Terrible experiences