AppliancedirectReviews of appliancedirect.com

Ordered fridge freezer paid £49.99 for Saturday delivery, item was damaged badly. Customer services a joke - put through to so many different people and had to explain the issue repeatedly. Delivered a difference model and was supposed to collect the same day- they did not. I now have TWO fridge freezers in my very small kitchen. They still have not collected the damaged one

Do not touch this company! I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care how they treat you. I have been told "we don't have to offer you any compensation" when I was lucky enough to get £10 for my troubles. The delivery date you choose is never honoured. The helpline is charged at 13p per minute. The respond to emails eventually. Their case managers are rude. Don't do it... go somewhere else. Even if they are cheaper, you will pay in time and costs trying to sort out their mistakes.

Purchased a dishwasher and was promised speedy delivery and paid £34.99 extra for this service. Delivery has now been delayed and have to wait a further week?. What is going on? Rubbish service

I bought a dehumidifier from appliances direct and it was the best thing I have done in a long time. I control it from my phone which is a good thing for me. Since getting it my windows don’t have water running down the inside of my flat and there is no more mould growing inside. It stopped working recently and I messaged appliance direct and they sent me out a replacement. The customer service guys are excellent and extremely polite. Soon I will be needing a new washing machine and a new cooker which I will definitely buy from them because they looked after me as if I was someone special. Love you guys thank you for all your help and understanding. Job well done keep it up.

Purchase Indesit gas hob arrived, unit faulty.Rang company and I have got to wait 10 days for engineer to come and check faulty unit which is unnaceptable. I spent over 1 hour on my mobile being passed from pillar to post.After sales non existent!!!!!!! Eventually got through but Call went ASIA!!!!!They could not help me at all. So I spent another 30 minutes on mobile to head office asking for return and refund,but was informed I have to wait for engineer to attend to confirm it is faulty,then wait for report.So they expect me too wait 10 days for engineer to inspect brand new hob. So no dinner for next 10 days. SERVICE IS APPALLING!!!!Can't get refund until unit inspected 10 days from now. DONT BUY FROM THIS COMPANY AS AFTER SALES SERVICE APPALLING AND NON EXISTENT. I WILL NEVER USE THIS COMPANY AGAIN.STAY CLEAR!!!

I bought an appliance through them that was faulty and had to be returned. They did arrange collection of the machine but we did have to jump through several hoops. Every email and call was to a different person. The main issue was using a phone number on their website was a premium 0871 number which made calling them very expensive. Very sneaky, I will not use them again.

We received the wrong oven and it took almost 9 months to get a response. Eventually after sending photos and exchanging emails they agreed in writing to collect the oven and provide a full refund for the item. They said to contact them when we had an electrician to disconnect it and they would collect within 48 hours and would provide full refund; amount detailed in email, once received. The minute we purchased a replacement and arranged for the applicances to be disconnected they turned around and are refusing to honour what they agreed in writing multiple times by multiple employees.

Ordered thousands of pounds of goods as they promised quick delivery Should have been yesterday, nothing came despite e mails confirming they would then today same thing then tomorrow which they also cancelled. Their courier said they had not even placed the order Disgusting service DO NOT USE THEM